TruMark Financial Credit Union - Downingtown W Uwchlan Ave, Downingtown

Be careful of this branch. They using your personal information and running your credit without you even know. Luckily I have a credit monitoring and I was able to caught that however I won’t surprised if some of you got a credit card in the mail even without applying for. In the process of taking a legal action.

I've been on hold for 20 minutes on some automated service now after 3 tries of getting prompts that just lead to getting disconnected. It asked me about 6 prompts before I even was put on indefinite hold. I've tried to call back twice, still nothing but automated messages and music and "thank you for continuing to hold" and continues to give me prompts to enter my account info or access it online. It then just hangs up if I don't answer a prompt correctly. When I finally request to speak to a representative it just puts me on hold forever. I DON'T EVEN HAVE AN ACCOUNT WITH YOU. ALL I WANT TO KNOW IS WHAT YOUR HOURS ARE ON THIS HOLIDAY WEEKEND SO I CAN HELP TAKE MY SENIOR CITIZEN FATHER TO A BRANCH TO DO HIS BANKING. There isn't even a direct number that I found at first until I dug into the branch located and found a local number. I thought I had found the solution but nope, guess what, it sends you back to the automated messages!! You would think with a "local" bank / "credit union" you would be able to speak to an actual person but apparently not. After finally, just now, talking to a human, it took be about 10 seconds to ask if the holiday was affecting this specific branch hours, she politely said, "nope, normally business hours there". It took all of about 20 seconds total... yet I wasted about 30 minutes of my time. I would NEVER do business with your bank as my time is much more valuable to me than to spend on automated messages. I have never written one of these type of reviews before/yet but this is ridiculous. I am m going to have my dad's banking switched over to my credit union as well. What an unbelievably poor system.

Just awful. My mother has been a loyal customer of this credit union for decades. She passed away in September and I have been handling her estate. I needed to close the bank accounts in her name and open an account for the estate, which I planned to do at a different bank. Initially I was told "I don't have to hurry the process" I think in an attempt to keep me from closing the accounts. Then the credit union attempted to hold her checking and savings account hostage until her mortgage was paid. She has a $65,000 mortgage perfectly secured by a house worth 200k. Completely unprofessional and ethically questionable.

Please, do not go here. I recently went to TruMark to obtain a check from my credit union Xceed, the 2 companies are partnered. Before going i called Xceed who called TruMark in Downingtown to confirm that they would be able to issue a check for the large amount I needed. All was confirmed. When I arrived at TruMark the next day i spoke to the branch manager that said no they cannot do it for more than $850. It was so sad, i immediately called Xceed but they couldn't help me. It has been really upsetting. We are to be closing on a house in 2 days. I just felt like they wasted my time. Xceed was willing to call other branches nearby to check but there's no time. I've never had a bad experience at a bank before but there's a first for everything I guess. Now my husband and I are hoping for a miracle to get the funds we need in time for the moving expenses.

I have had a wonderful experience with TruMark. Every visit is pleasant and welcoming, any phone interaction has been handled with professionalism and their on-line banking is user friendly. I am happy to see the growing!!

I a new member and have been pleasantly surprised. We had been with another credit union for almost 20 years and switched to TruMark for the service we have received when doing cross credit union transactions at their branch.

Had some issues with this bank but the manager, Ryan, called me today and helped me sort some things out and explain the errors. Because of his willingness to call and help straighten everything out I'm going to change my rating to 3 stars.

The worse bank service I'm closing all my accounts

I’ve always had a great experience.