Truliant Federal Credit Union ATM Pelham Rd, Greenville

My husband and I have been dealing with Truliant for almost a year now driving all the way to the other side of town (because their payment app and phone options are less than satisfactory) we haven't really had any problems, until yesterday. On 6-10-2022, we went to this location (until the Cherrydale location is finished being built) to make our normal monthly payment and was "greeted" by Oriana (with no name tag), who literally was looking me up and down like I was beneath her. I proceeded to give her information to pull up my account and was told she needed my ID, which I have never been asked for to make a payment, she said that it was something she likes to do, then once I had my husband come in from the car she was looking him up and down lime we didn't belong in there. He made the payment with his ID and she refused to give it back until she had the receipt in her hand and she said it was a new policy to ask for ID with an attitude and rudeness. So, which is it, something you like to do or new policy? Either way there is a more professional way to carry yourself. She is very rude, and unprofessional and should be working in the back somewhere not the front counter dealing with Truliant members.

I have been banking with Truliant for over 10 years. I love them! Once you establish a relationship with this bank they show you how to flourish and grow. Thank you Truliant.

Horrible service Do Not use this Horrible company !

Find someone else to do business with. During the corna virus out break they would not work us. You can do better with someone else.

I want to thank the excellent work of Jonathan Manzano, he is a person who dedicates the time and helps you 100%, it is very fortunate Trulian to have a good employee like him

The New phone system is TERRIBLE!! I've tried all morning to speak to someone, anyone and still can not get a hold of who I need to speak to. This is terrible customer service. I wouldn't have given the 1 star if it allowed me to submit this without it.

Horrible bank, this place will take your money. I would differently stay away from this credit union. If you can try Navy Federal they are way better.

DON'T DEAL WITH THEM THEY ARE THE WORST CREDIT UNION EVERY!!!