Bank of America (with Drive-thru ATM) Pelham Rd, Greenville

Overall BOA is getting worse everyday. Not adjusting customer needs with virus. They can't keep locations open so as a business customer we have to drive out of our way. Than today I was told they have no change for change orders. Haven't had issues with T&D. It's a shame management don't care enough to run their locations the correct way. Looking forward to the day which is near by to not use BOA anymore. Horrible service!

Appointment times are absolutely worthless at this place. I waited 25min past my time and was still not helped. 10min of that time the woman that is supposed to helping stood there running her mouth about nothing to do with banking. Absolutely worthless and useless. You’d do better to try another branch.

Yeah my wife and I our thinking about banking elsewhere also because this the only bank that want let you cash checks unless you have the funds in your account and I don't understand that. Why do I have to have the exact amount of my check in my account to cash it🤔 makes no sense and go to other banks and have no problem. Sometimes I just wanna cash my check deposit some and keep it moving but they tell ya you gotta wait till the next day if you want your funds 🤪 when you go to other banks they just cash the checks. I hate going through the extra just to cash and deposit checks or money with them. Worst ever and the 1st ever I heard of using a customer money to cash checks if they want direct money 1st.

What bank close at 4pm on a Friday? This is ridiculous. Thank goodness this isn't my bank

This will be the last day I go into this bank! Bank of America on pelham Rd is the only one close to my office that is open since the epidemic. Past several months I have dealt with waiting for SO long for any teller service and rudeness from all of them. Waited so long to discuss for someone about monthly charges from my accounts, then being told I can do it on line and. "everyone was too busy." I am done. So many accounts at Bank of America, but do not need this kind of ervice. No one deserves this kind of service!!

For some reason this branch, which is always busy, has decided to scale back staff so that it is best impossible to conduct business in a timely manner. They have closed the drive through completely, and refuse to staff more than a single teller. This morning there were 9 people standing in line while the single teller had no sense of urgency to get people assisted and out of the branch.

It’s aweful. Worst bank I have ever been too. All Services start with a 15 min wait. With a child is difficult. They have 3 account openers. A door greeter. Yet one teller all the time. It’s completely Ridiculous. It’s not Functional for the existing customer. Unless you don’t want Customers. I closed the account here bc of this and now I’m Making the husband bc I hate coming here SO Much. Not Even for him. Worst experiences ever.

The experience of opening a checking account was a little more lengthy than I wanted it to be, due to the banks verification process. However Barbara and Stephanie made the process seamless and made sure I was handled with care.

They should either close this branch or replace all staffs. They are unfriendly, slow, and have no customer service skill. Lines are always long. And they closed drive thru service. What bank does that??? It always take me at least 15 minutes every single time I come in to deposit my money. Moving to Wells Fargo

Slowest service. Never more than 1 person working, but always 2/3 people on the teller line doing anything other waiting on the ridiculous line of customers. Closed drive thru service which was the only good thing about it.