Truliant Federal Credit Union Asheboro E Dixie Dr, Asheboro

Worst experience in the 52 years I have lived Two weeks ago I financed a $62k truck with these people I’ve since tried to setup an checking to let them use it as the auto payment account it was denied lol Well I tried to do a bank to bank transfer that was denied after two days(Note) the day after this Bank to Bank was denied they pulled the money. It took three days of waiting to get it back. I went online to check to see if I had a message from them and not the account is on hold lol Tip; pay the extra .5% in interest go to the next bank. On top of that tip look around they not the best interest rate. this is about stupid

Horrible experience ,my account was scammed for more that $550 and they can’t do nothing about it but it was clear as day as fraud the guy act like I was clueless and didn’t follow up like he said and I told him to dispute another claim and he didn’t do that as well so the branch ain’t worth a dime a neither is the corporation try your hand at another bank bc this one will scam u dry then act clueless

This branch always has a long drive through line and Covid made it worse. The tellers are nice but this is unacceptable. Whoever manages this place either doesn't care about customer service or is not able to resolve the problem. Fortunately I do most my banking except 1 account elsewhere and have no issues. This branch is a poor example.

Slowest drive-thru ever. Staff changes all the time so no one is familiar with you or how you do your banking. I've been using this bank since I started working. Many many years. In the 3 years has gotten awful. I was in line for 25 minutes the other day. One line became empty so I moved over. The teller refused to help me. She said I pulled up after cutoff time. Cutoff is 6 the police officer blocked the line at 2 minutes till. So they could finish the rest of us. I told her I had been waiting in line for nearly a half hour. She called me a liar. I'm in process of switching everything and will have a new bank by the end of the month. No more dealing with inconsistencies, long waits, not enough locations, ATM's not working and rude employees.

Slowest service ever. Be prepared to wait in line for at least an hour. The ONLY reason I use this bank is because my car loan is through them. I've tried to call and pay my loan over the phone. And each time it's a new excuse on why they can't take my payment. Now with this covid mess, I'm forced to sit in the drive through for an hour each time. And there is always a reason why I cant pay my loan. Example. Last month, I waited an hour and 15 minutes in the line and get to the teller to make a payment and she tells me their card machine is not working, so they cant accept payments at this time. I come back a few days later, to the same teller and she tells me that this one time they will accept cash but from now on I have to use my card or call and make a payment. Which previously stated, I have tried to set up a auto draft and they tell me it will cost extra to set it up or their card machines are not accpeting other bank cards. This is THE WORST bank I've ever delt with. As soon as I can, i will refinace my car with my bank.

I frequently deposit large checks through my account and always have the worst experience at this Truliant branch. Every other location I visit only puts a three day hold on the funds, while this branch puts a seven day hold. It’s incredibly inconveniencing.

As if the pandemic isn't bad enough. This branch of Truliant has the slowest drive-thru around. Keeping it apparently understaffed with vehicles backed up in three lines to the street. Waiting up to 20 min. to move.

They won't open the inside and practice social distancing guidelines. Every time I go here I have to wait over an hour. There are three lines and 2 tellers. How hard is it to deposit money and give back money?

My star rating is of Truliant in general. Easy to open an account. Difficult to get in touch with anyone over the phone. Automated mess. Seems like you cant do anything over the phone which is understandable but then when you go through a drive thru all you need is a phone number. Everyone knows your phone number. I called their 800 number as I needed an email address for a credit application but the person I spoke to claimed there isn't an email address that can be given out. Asheboro branch has great customer service. They try to get those in line in the order they saw them get there. They are always kind and professional.

I wish someone could explain why not only this Truliant Credit Union branch, but others too, WHY in the world build 3-5 lanes that are usually all open yet there is at most times, ONE teller to service the drive-thru. They DO service first come, first serve, but WHY even give the allusion that it's going to be a very quick transaction in the first place. Same goes for the inside.