Truity Credit Union W 23rd St, Lawrence

Tiffany Wade is awesome!! She took good care of me after an unfortunate car accident, getting everything sorted out regarding the insurance settlement of the loan on my totaled vehicle, and getting me a great interest rate transitioning into my new loan/vehicle purchase; she was very responsive and professional, and did a great job!! Highly recommend!!

Garbage. Workers consistently have an attitude. Went to open a simple checking account and the worker consistently pushed a credit card that I said I didn’t want numerous times. Pushed this card so many times I was annoyed. Worker said there was an automated cash deposit at the ATM, not the case, just your standard deposit drop. Went to drop off cash at the teller and teller miscounted, no manager at the time so had to wait for surveillance footage. Poor experience overall. Glad I’m in Lawrence short term...

Never use KU credit Union! We deposited 3 checks into our savings account Friday August 23. As soon as the amounts updated online (Tuesday 8/27) we contacted them. One check was listed as $9.00 and it was $9.06. They said they couldn't find the image and they would contact us later. Then they said in a voicemail a day later that the image was hard to read. We called again Friday 9/30 and was told they would credit us the $0.06. Today we called about another issue and was told that the person we spoke to on 9/30 lied to us and there was no way for us to get the 6 cents. I know its only 6 cents, but if I can't trust my financial institution to do deposits correctly then who can I trust? STAY AWAY. We are stuck with them until we can pay off our mortgage (just refinance which was FOOLISH), but we will not be keeping any money in the required savings account or using them for any other financial transactions. After printing out a check image and posting on their facebook wall they resolved my issue. I would still stay away. 10/18/2013 Update. I found out today ALL account statements for the last 4 months have been mailed to a neighboring address by having an envelope with the house number circled left on the windshield of our car. Customer service was not online so we sent an email to ask if social security numbers were ever on any mail or if only the security of this financial account was at risk. I was told that the account signature card for the branch had an easy to read address of 304 (not our address), but they were unable to tell who signed the card my husband of myself. Its a miracle that things can be read at all here. Why we ever refinanced our mortgage to go with them I will never know. It will cost $3000 to refinance again, more if they have sent social security numbers and our identity has been stolen. The fact that I have been blamed for this because it is on the account signature card, even though all online information indicates the correct mailing address is yet another reason to stay away. Terrible customer service yet again.

I have been banking with a Lawrence local bank for over twenty years and they were recently bought out by a larger bank. After the bank changed hands, the atmosphere was not the same. Calling and speaking with a local bank rep. was nearly impossible due to the calls all going to a switch board. I told them that "I was disappointed that I couldn't speak to my local bank reps" I was rudely told, "if you don't like the way we do business,it was my prerogative to do business elsewhere. My son referred me to TRUITY so I went to Truity where I was greeted with a friendly smile and very helpful staff. Kellie assisted me with opening my accounts and showed me everything TRUITY had to offer. Then, Tiffany and Laura showed me options in financing through TRUITY and I was very grateful. TRUITY rates were better than any other I found in Lawrence. My wife and I have opened an account at the local TRUITY branch on 23rd street because it was awesome to be in a business that still treats people with kindness, courtesy and respect. If you looking for a great credit union with competitive rates and a friendly staff, I recommend TRUITY! Thank you Laura, Tiffany and Kellie!

Customer service was poor, no eye contact or greeting. Gavin kirk was the worst. Closing my account first thing Monday. First state bank far better quality

I really enjoy how the tellers remember your name (or not least your face), you always get a receipt, and I really enjoy the brew machine that is welcome to EVERYONE and the interesting music they have playing throughout the building (it's so that even though you wait, you have a comfortable environment to be in as you wait your turn and no one has to hear your business.) The only thing I don't like so far is the business hours...please think about fixing them on Saturdays!! Thanks for taking the time to read this!! P.s. I hope the Campus location gets a drive through!! (Lol)

I think they do a great job. Everyone realy does know me by name or face, and know what I study at KU. I went to China for study abroad in and while I was in Shanghai I was able to use their phone app to transfer money to my ICBC (Industrial and Commercial Bank of China) account.

All around quality credit union. Always has excellent customer service. Would recommend these guys to anyone.

Really bad customer service. The dude was not even smiling and keep looking like he hate his job. Will closed my account soon :)

This Company wasted my time and money due to the fact that their billing system and online banking is stuck in 1993