Central Bank Iowa St, Lawrence

This branch is so friendly, and the staff offers wonderful customer service. For anyone looking to bank in the Lawrence area, I highly recommend this branch. Great crew of workers!

Customer service here is amazing! They are severely understaffed and straight husslin. I love all my bank tellers here but big shout out to Jacuierra, she is absolutely wonderful and very fast at her job!

Absolutely love this location!! Everyone I have spoken to is so kind and willing to help. I always get welcomed with a smile. The lobby is always clean and inviting. The drive thru is always quick and efficient. I feel comfortable asking questions and know I am getting the best help. Thank you for making my banking experience less stressful!

I have used this Central Bank of the Midwest branch for several years and have had a great experience! Potential fraud has been managed, education regarding saving/investing has been provided, and seamless service for whatever my needs may be is continuous. Highly recommend for anyone and their banking needs.

Shoutout to Megan for being very friendly and figured out a problem I was having. She seemed to be the only one with answers for me and I appreciate her customer service very much!

This place and staff are wonderful Jacierra is the best Wendi is vary helpful and knowledgeable about what goes on with banking

We have been banking at the Iowa branch for over 10 years, holding both personal and business accounts. What we appreciate most is that Wendy and the entire team know us by name when we walk in. There is a personal touch that you just don’t find too often these days. The bank has always been responsive to our needs and has always found solutions for us. I recommend the 31st Street Branch and want to personally thank Wendy, Rhonda, Allise and the rest of the Iowa branch team for their dedication and excellent service. Best of class!!

Seems like at this location the Customer service Skills went to hell in a handbasket, Some young kid name Rob Apparently felt as though it was was OK for him to be treating me unforgivably Rude And out right disrespectful,his manager just sit there and condoned it! Total twilight zone moment!!

After 10 years with Central bank of the midwest, we have finally moved all of our personal banking to this bank. It is all about the customer service and availability of the South Iowa branch in Lawrence. Service and follow through in personal banking, and real estate financing have been top of the line.

I went in to cash a check, I am not a customer there. The lady behind made a fuss about the check being just over $500 and she has to get ahold of the account holder. She called and couldn’t get ahold of one account holder, she left a voicemail. She tried calling the second holder and she didn’t even leave a voicemail. She said there’s nothing she can do about it. She was really rude. I went in two days later to cash the check again and another lady who was there was absolutely wonderful to work with. She gave me no fuss at all. Great lady who really knows her stuff.