Truist Largo Center Dr, Largo

I’m a 10 year customer of Truist formerly SunTrust Bank. Until today I’ve received excellent customer service in Forest VA Lynchburg VA and Alexandria VA. The Largo branch is close to my new residence and today there was a lady waiting and complaining that no one waited on her. I had just walked in from an incident this morning that was upsetting to me and wanted to just get a wire transfer and go home. I joined the lady waiting and said someone should be assisting us. The manager Dana came out of her office, didn’t apologize, and with her tone and attitude told us to basically shut up. If she had said what is the problem and how can I help you, things would have turned out differently, but she had poor customer service and a bad attitude. I’ve worked in customer service and have my own business and know that you serve your customers first and treat them well. I lost my temper and told her she wasn’t treating us well and she was the manager and should be training her staff so why was she so rude to us? Ive though this over carefully in the past six hours and looked at all the bad reviews. I recommend that the branch manager Dana take time to remember how to treat customers and if she may need additional training. We could go to any other financial institution but we stayed with Truist. I appreciate if the manager Dana at Truist in Largo be more appreciative and customer centric in order to help their branch improve and get better reviews. I hope this is helpful because Mr. Valentine has excellent customer service and treats customers very well. I’ve worked with him three times. Best regards, Connie Amos-Parsons

Been a customer of BB&T now Truist for over 11 years and came to this location to get a document notarized. Usually go to the Largo location. Omg I arrived at 9:35 and here it is 10:30 and still waiting. The other location doesn't have one available today and Cap 1 notary isn't there any longer. The rep that does the notary did not prioritize her client's. When she asked each of us what we needed, I told her I needed 1 document notarized and the couple before me need an account opening with other questions. Why did she not think to get me out first and then the couple if she knew what she was doing would take longer than what I neeeed. that just isn't priority to me. Not once did she come out and just get me out the way. Absurd. This type of service would make me take all of my accounts from them. Totally unacceptable

This facility is very prejudice towards minorities that don’t speak English my mother In law was told by an employee “ this is America we speak English here” this a racist remark and is discrimination. The employee refuse to find anyone who is able to translate or any means of translation. If you are a minority that English is not your main language I highly advise and recommend to go elsewhere.

Glad to know my bank had a location close to my vicinity. Only needed the atm.... No line GPS got me to Largo Shopping but Truist was not readily visible. I was almost ready and heading out before I saw it.

There is a reason I keep he bulk of my money at Navy Federal. I was quickly reminded of that at this SunTrust today. I asked for a cashiers check which I get every month from the SunTrust in Greenbelt for free. But this SunTrust wants to charge me $8. That would be a negative. If there is a fee, it should be a fee across the board. I have never been charged for a cashiers check so why is it different at this branch. It is always an issue when you walk in this branch. From new debit cards never being ordered as requested to poor customer service. Not EVER going back!! And seriously am thinking of closing all accounts!!

One teller window. I was in the drive thru for almost an hour. Each vehicle averaged 10-15 mins. I started timing them. I truly don't know what was taking so long. If this is our only option why aren't additional windows available?

Awful experience. It doesn't matter what time of the day you go, there is only 1 Teller., and slow.No consideration for customers. I love Suntrust, but I hate this branch and will put a complaint with Suntrust directly. This is outrageous!

Took money out of atm and was given twenties. Went inside to ask to exchange for hundreds as I was headed to a country that doesn't exchange twenties. Was told they wouldn't do that. Seemed like a simple request for a bank

I wish if I can give less than 1 star It’s because very bad Costomer service specially the manager of the bank they Refuse cashing the check

Poor customer service. What kind of banking is this.!? Get someone who knows what to do.