Truist Elden St, Herndon

Updated my review after interacting with the agent. She was very kind and helpful. Really disappointed. Came on Saturday to open an account I was told I need atleast 45mins to open an account so I booked an appointment for Monday 4 to 5. Now they are making us wait. Appointment has no value. Having to arrange work schedule and planning arrangement for my baby, I expect atleast a call if they can't full fill an appointment. I do understand that they can be short stuffed and have busy days but one would value others time. Other than my personal concern bank location is accessible

The customer service at this in-store Suntrust branch is A++. I have been a Suntrust Customer for years and when I recently moved to the area, I couldn't be happier with this branch. Their branch manager recently went above and beyond the call of duty to help me open a specific type of account and worked with me until the process was done. Highly recommend to anyone looking for a good bank.

This suntrust by far is my favorite branch to visit! They are so personable and truly make me feel like they care about me and my banking needs. I drive past 3 other suntrusts just to go here.

Love this branch! I’ve been to all of the local branches and everyone at this branch are by far the most helpful! They always have an answer or work with you until they get you one and never make you feel like your an inconvenience...

Dont go there its closed . Too many suntrust bank places close .. Thats very suspicious !!! The sign said: because our safety 😤😤😤

Great customer service! Awesome hours! Love it!