Truist Herndon Pkwy, Herndon

The service at this bank branch continues to disappoint. I have been a customer here for many many years. I attempted to go in today to complete a surname change ( hard to do when the.bank isonly open when you work ). I was the only key customer. There were 3 employees. They asked me to come back another day. Really. I hope the branch manager sees this and calls me - if not I will move all my accounts out. Done !!

Very rough and crazy employees at this bank. I came here to help me but they told me I don’t know call the number or come inside. If you don’t come inside I cannot help you. Please teach the employees customer service .

Bank has a policy of not making a couple temporary checks available to customers when an order is late in arriving. Bank policy for a couple of years. To me, that's a disregard for the customer.

2 hours waiting time when you want to make a money order or have something els you have to Waite long you should have good feet to stand for long time

I am very pleased with their customer service. Ms. Mena and Paul are very friendly and helpful.

Been banking with BBT for 10+ years and they are a great community bank!

on dec 14, 2018 the atm crashed while in use and ate my card. what a clown show

Customers service so bad they not understand nothing