Truist Forest Hill Blvd, West Palm Beach

I walked in to this branch to make a cash deposit. Little did I know, I would be witnessing one of the most horrific customer service experiences in my life. I watched the teller at the counter scream at a customer trying to make a payment about how she couldn’t understand Spanish and how she shouldn’t be forced to deal with people like here. Meanwhile, the customer was speaking Portuguese and had tears in her eyes feeling humiliated in front of a line of people. A lady came out of an office and tried to translate, while another gentleman walked over and tried to diffuse the situation by covering up the negligence of his fellow employees. This was my first time at this location, as it was formerly a Sun Trust, but it will also be my last visit and I will be closing my accounts after 13 years. You really can’t make this stuff up. Stay away.

WORST bank ever, with this merge brand is even worst! I complained with the manager about all the issues that I have been dealing with my loan since the are Truist and the manager does not care about it, he said that I’m not the only client with those problems and the solution is: eventually the problems will be fix (what a hope and if the manager said that what can you expect from the entire brand)

I wish I could give 0 stars!!! The WORST BANK I’ve ever partnered with. I will be closing all of my accounts and switching to Chase

Literally the worst bank on the planet. I literally cash my company check every week here (I bank elsewhere thank God), same check, same signature EVERY WEEK. These are printed checks btw. Yet every week they have to call my boss, in hopes they answer to verify that they are real and not fake. And guess what, if he doesn't answer, they won't cash it. Garbage bank. And there staff use the f word while behind the counter while casually talking to one another. Just a bad bank overall. Based on other reviews, my opinion isn't too far from the tree.

I’ve never had a more difficult time at a bank than I had at this branch.

Bank takes up to 8-10 days to clear a business check!! How in the world are you supposed to conduct business when you have to wait almost 2 weeks for a check to clear!!! Checks are used to fund materials and labor for a job and you have to tell a customer we can’t start your project until 2 weeks until your lousy check clears because Suntrust bank Sucks!!!! Don’t bank here trust me!! That are no help on top of it!!!

First, this bank has NO drive- thru ATM for deposits or withdrawls. The only atms were walk up. Not very safe for mobil banking. Please, install mobil atms that accept deposits outside your banks. For those of you that still walk in banks like its 1960, this location may be 5 star. Otherwise, i love this institution.

The bank takes a little longer to see a representative however they try to help you in every way they are awsome people. Thank you to the Customer service people they were awesome.

Did you know that SunTrust Bank tellers are not required to check the names on the checks you are depositing to make sure they are written to the account in which you are making a deposit in!!!!!!!!!!!!!!!

okay, here is another SunTrust bank joke, I just had a check bounce for no endorsement (and of course they collected the $12.50 return fee because this bank is all about fees) guess what the check said for deposit only with my account number like every other check that I deposit, they can't give me a good reason or return the fees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 I think it is time to change my bank.