Guardians Credit Union Summit Blvd, West Palm Beach

I tried to ask Danielle a quick simple question, and she walked away and just said "sorry I can't right now". Like really? When she was just having a full conversation with another customer sitting out in the lobby that got there WAY after we did. We had been sitting there ONE hour and the other lady had just got there maybe 10 minutes ago. I got up and walked out and will never return. I only gave one star because I can't give any less.

I waited in the lobby forever (2 hrs) to be seen, but the employees are absolutely wonderful. You get the lowest rates and the friendliest service with Guardians. Danielle Villanueva and Jasper Boone worked with me and both were a pleasure to be around.

I'm in the process of a buying a car. So I decided to go with the Credit Union since I bank with them. This car buying process has been stressful and aggrevating. I have literally been to this branch 3 days back to back and still not getting any where. The wait time is ridiculous. I'm sitting in the lobby looking at CU reps not helping customers. They are too busy looking at cars on their computer screen, walking back and forth with no one in their offi ce. I don't know what type of customer service they promote but right now it's not a good look. I don't knkw why reps give you a card to call them and they never answer the phone. I have sat in the lobby and several reps and didn't answer and I'm looking at one of them not answer the phone and not have a customer in front of them. Lord after this I will not do business with them again.

Best experience ever. Lorena worked with us like nobody's business. Highly recommended. Glad to be a part now! Update: got to work with Danielle. She was amazing! Thought lightning couldn’t strike twice in the same place but it did. Great place!

I always have a pleasant experience at this location and the Banker Rosie Moyse was so helpful with processing my loan and knowledgeable when I had questions about my account. She went above and beyond to make sure all of my questions were answered. She’s the best!

My mother went in the other day to open an account with Guardian’s Credit Union. She’s an elderly woman who usually takes up a lot of people’s time and asks many questions. Regardless, she told me of a young representative named Mili who went above and beyond to help her with any questions she had. I would like to thank Guardian’s Credit Union, and more importantly, Mili for showing the utmost amount of professionalism possible. If my mother’s happy, I’m happy. I wish you all the best!

My husband had an accident with them 3+ yrs not only he has truble accessing his account online he cant even get someone on the phone to assist him. And let's not talk about going inside because poor customers service all the way. They had us sit and wait which is not bad but im not waiting over two hours for one simple thing I need done

Claims to allow CoinStar customers online then tells you in person that you have to have an account. What a great scam. Even the lady at the desk was rude about it. Not a good representation of the company for people walking in the door, that’s for sure.

Danielle Villanueva was a Godsend. They have me for life. Credit unions are the way to go but Guardians don’t come every day. I am truly grateful forever.

Our account is actually with Coastland FCU in New Orleans LA. But they are part of this Shared Branch Co-op thing where you can go to any kind of Federal Credit Union and they will treat you like you have an account with them cause they are linked up with all credit unions that participate. So we were able to go down the street in West Palm Beach and make a withdrawal versus having to do paperwork, pay to have a check overnighted and still have to cash that, plus wait for all that to have the money. Instead we walked in with our Credit Union's name and our account number and picture I'd and they gave us a guest account # and let us get cash right away. No waiting or phone call necessary. Awesome. It has worked with IBM Credit Union and many others as well. Just think people should be aware of this great feature.