Truist E Campbell Rd, Richardson

I am giving a 1 star because I can not give anything lower. This place is terrible, stay away!!!! The manager in Richardson will keep his back to you while he plays on the internet and the bank will totally mess up your account. They just shut down one of our accounts for no good reason claiming it was suspected that someone was compromising it. They did this minutes after telling us they were not going to it that way and just going to monitor it. You have no idea how many problems they caused me, not to mention expense. Upper management is terrible also, wise azz with chips on their shoulders. I moved money out a few years ago because of this guy and am about to do it again. I complained to a VP in Florida only to find he sent me an e/mail intended for the manager I complained about in error. The short version of this e/mail word for word was ( Hey, what's this guy talking about) , rather than give me a name and also went on as well to tell him how to cover up the complaint. I can go on and on, but do not have enough time. The only good thig this Richardson branch has going for it is a girl name Tarsha who is always trying to put their fires out and help you as much as she can. I thought that the new owners, Truist would clean out the bad employees and management, but so far have not. Do yourself a favor and stay away, avoid headaches!

I've been pleased at every branch of BB&T, but the entire crew at this branch goes above and beyond.

Very helpful front always. Thank you

Peter and Tascha are great !! We love this bank 💪🤝