Truist E Main St, Spartanburg

It would be nice if the ATM would get fixed. I've been using other ATM's all of 2021 and it isn't free. This branch has become incompetent since the merger. 30 yr customer. Update: ATM Is reliable again. Thanks!!!

It'd be nice if the drive thru opened at the 9am as posted... not 10am

im not sure why everyone else says the customer service is bad, i have been banking with them for a while now and the employees have been very nice to me and have done very good jobs resolving any issues i had.

E. Main Street. I have a few accounts there and a mortgage and Heloc and am also a shareholder. The lobby is always closed and they have become the very symbol of inconvenience. There was a BB&T down the street before the merger and a Suntrust downtown. Any one of those locations should have been left open and this branch should be closed. I will slowly and strategically begin to move my accounts to another bank. I strongly recommended new forward thinking managers interested in keeping customers happy be hired at that location.

SunTrust side is rude, they shorted me 50 dollars when I went to get change. They did not band the ones when they gave it back to me, so I couldn't count it until I got back to my store, they did not post that there lobby is closed. Really terrible, had to wait in a hot line twice because of them. Maybe they should learn customer service from there bbt side.

It's like watching adults that never made it past 5th grade try and work with computers and money

It does not seem as if the customer reps really care about business customers anymore. Service is always slow. There are never enough clerks. They charge for every little transaction such as money order, etc. They obviously do not value relationship. I would highly advise anyone to bank elsewhere.

Had two order money two days in advance to get 10000.00 and when we went to get it all they could give me was in 50.00 Dollar bills what the Heck, they tried there best for me not to get it at all and then this. I would recommend a different Bank sorry poor service

I've been in in the business for 20 years and Hannah is awsome and great staff, great customer service and thank you will refer people.

The Teller there is great and I am sad that he is not appreciated for his efforts...