American Credit Acceptance E Main St, Spartanburg

Worked briefly for ACA in the Sales department ,nothing but lies after lies,horrible experience ,horrible management, stay away!!! Company has a lot of perception and the reality is its a sub sub professional fake place to work at,basically a joke!!!

This company should be illegal, im gettn rid of this car first chance i get n they mess up your credit dont fool with them u will be sorry wish i could rate 0

I purchased a car in March of 17. I knew that my payment was going to be late. I knew that going in. I made my first payment talked with a young lady about changing my date. She stated yes I could change my date once. So I asked her to change the date. Talked with a young man last month( 6/7 months later). He assured me that it would be taken care of. Not. Got a call this morning from a young lady stating that my payment was late again. Then I thought about it "what is the problem". She's stating that representative that call me doesn't have authorization to change the date. Please, please tell your coworkers to stop lying then. Every time I'm late that's late fees plus capitalize interest on my loan. Scam artist. Scandalous date still hasn't changed. He assured me that he would get it done. Mind you when I talked to the first young lady she tells me it's taken care of. I haven't faith in these people. Again I get a call this morning talking about my payment being lT

If I could give this business a zero I would. For the past year an a half I have made my payments like clock work as it was taken directly from my bank. I was not notified that my loan would be transferred to another business. I was late by 2 days because I am used to the payment coming out automatically. I called in and got the rudest representative ever. I work in a call center currently, and previously I have worked as a debt collector, and they treat you like you have defaulted on your payments. Mind you this is my first interaction with the company. Nothing was explained to me, right off the bat i was asked a million questions having nothing to do with verifying my identity. I asked to set up an auto payment, and the "representative" told me they couldn't do that. I then asked to make my payment, and apparently I have an additional fee I have to pay to make my payment. It seems as if there is an additional fee to make an online payment, meaning if I want to pay my bill I have to mail it in. Really? This is how a debt collections agency runs their business and I couldn't believe how horrible the service. It pissed me off so much I'm thinking of trading the car just so I don't have to work with them any more. Fumes are still escaping my ears because of this.

This company that does car loans do not give help for people who are affected by the COVID-19 epidemic. They only say they have a 7 day grace period for your late payment, but other than that, they do not help you if you do not have income due to not being able to work. How the HELL are they still employed?!?!

Today I called to speak to a member of the executive response team regarding my vehicle. We had been working to resolve an issue. After staying on hold over an hour I was told that they were not available and no one could tell me a time that they would be available. This is unacceptable and is the worst customer service experience of my life. I need to speak to them to reclaim my car. I cannot get in contact with anyone and no one can give me a time when they will be available? How is that possible ? If I could give no stars I would

I have had no problems. It has only been 6 months since they financed my car. After seeing all these comments I'm afraid. The dealer said they were the only ones that would finance me with my credit. Interest is 28%. Payments of $392. Way too high.

You pay on your car note and they fail to tell you hey you need to you have to pay off your extended loan. Whatever got Dame no one tells you about hidden fees

Even making payments early or on time, they added on fees and raised the amount I owe. When you try and call customer service you hear the same thing from everyone you talk to. Not one person I spoke with is fluent in English and they hardly know what they are talking about when you discuss the pay off amount or the interest. I didn't research ACA before signing for my car loan, but I sure wish I had. Otherwise, I wouldn't be dealing with all the nonsense and high interest rate.

I bought a car through financing with American Credi. I never missed a payment and recieved my title. Thank you. I am hoping for help again time for a newer car.