Truist Robinhood Rd, Winston Salem

Been banking with BB&T for over 20 years. I like to conduct business at this branch (Robinhood RD & Peace Haven RD), because it is located in a great location, and the best part is the entire team is fantastic. All of the tellers, the Banking mangers, and Mariah the Market Leader (Manager of everything) make banking a wonderful experience. In today’s world of self service and online banking, I make it a point to go into this branch often.

The bank manager was very helpful in a wire transfer that needed to be done while I was out of town. She provided me with good options and called me personally to confirm that all was sent. They were very friendly and helpful and I am very pleased with this branch of BB&T

Had reps from this bank at my job orientation to sign us up for an account for direct deposit. I really did not want an account here as the last time there was always some problem or other but I signed up bc I didn't really have the 50 bucks to "leave in the account" to sign up for another bank. I moved recently, say there and wrote my current address on my application, well it's been 3 weeks almost and payday was yesterday, still no debit card in the mail. Called the branch, well apparently they sent it to my old address I never gave them, as it was still in the system from my previous CLOSED accounts. I sat there and put my address down in the application but apparently that's too hard for these reps to understand. So had to have the debit card cancelled which thankfully probably was held by the post office, otherwise it would have sat at my old address with who knows who having access to my account bc these ppl are morons. Thankfully the woman on the phone was helpful and said I could get a temporary today or I would have been even more upset. Always some problem with bbt bc they are morons. Will be getting another bank account as soon as I'm able.

Had Chris Andrew's help me and he was great, and extremely helpful. Would highly recommend.