Truist Belt Line Rd, Addison

This is the most disenfranchised location ever!! They will not accommodate you in anyway. They can’t keep tellers here, so no form of a relationship with the people handling your transactions. In turn you’re treated as a stranger by the revolving door of new folk. It doesn’t matter about your banking relationship.. My people of color, this is not your location!! The vibe is dry & salty. if you must go here, see Vincent the banker. He will do his best to make you feel welcomed.

After the CDC on Thursday lifted all restrictions for those double vaccinated for outdoor/indoor wearing of masks. I sat in the lobby un-masked for 10 minutes waiting for Melissa to possibly open a new business account with a 7 figure number. Suddenly, Melissa said I had to put a mask on, coupled with a male teller saying the same thing. I refused to be shamed. Then Melissa went to ask manager. At that point I left the bank. Bankers are NOT CDC or Doctors, so stop the nonsense!!! I refuse to be controled by unimformed people! TW

Don’t go here there ATM is broken. Just lost $600 I won’t get back until who knows how long. I’m in tears. My two year old son and I live in a hotel and that was our money for food and shelter and now o don’t know what I will do for 2 days

I cannot stress this enough, DO NOT Go to this location especially for any Mortgage needs. You will be let down terribly. Monique Cornsock who claims on her portfolio that she has been in the Mortgage industry for 14 years is far away from the truth. She has absolutely no idea what she is doing. I strongly suggest you find someone else a little more reliable and professional. If BB& T is your only option drive away and into a different Branch. This Branch has nothing but unprofessional and uneducated people working.

Melissa is very rude and disrespectful over the phone. She will hang up in your face while asking her a question.

One good employee at the branch. The rest are rude and don't listen to what the customer is wanting. Also, extremely slow.

Sonia was awesome and helped me with exactly what I needed! Great experience!

Excellent service. Office difficult to find but is in big silver/gray building

So bad in mortgage I don't recommend it to anyone