Truist Maple Ave E, Vienna

Do not bank with Truist they will rob you blind!

Don’t go there. Service is just horrible You schedule appointment and no one is available when you come No one remember that you scheduled Applied for the loan consolidation and they didn’t even tried for me. Bank on Nutley and Maple had such a good people. But closed. Said too much depth (like after COVID no one has) I had pay stabs and and all income information Didn’t suggest even what to do.

Sooo terrible, new bank, 25-35 minute telephone wait times to talk to someone about your account, the worst customer service of all time.

Went threw a death in the family and was the beneficiary of the will and testament. I went to this bank with all the information to close of the account. Jenner froze the account up locked all the credit cards up and told use he wasn't going to help. When we submitted all the information they wanted. Now they are saying that we need to file etc and they are charging us interest on all the accounts/cards! They even closed the accounts that had over $5,485 in it and told use there was no money when we confirmed there was online!! This company is trash say away they will steal your money. Now we have to get a lawyer and sue them... P.O.S

I had a pretty good experience. Thank you Dave!

the bank mishandled my last deposit. the deposit was delayed over a week. 10 days later the deposit slip was returned to me in an envelope from fairfax county regional park authority. apparently they sent it to a different customer. when contacting the bank i got the run around and failure to acknowledge fault. i guess mishandling customers money is standard procedure at Suntrust.