Truist Calumet Pkwy, Trussville

Monique and all the staff at this branch are awesome and caring people. The girls always welcome me in and they can fix any problem whether it be my small business account or my personal. These folks go the extra mile! Bank with them!!

Truist in general is the worst bank ever! Please do not put a cent of your money in this bank. I opened an account online last Wednesday. The following day, I went into a branch to make the initial deposit. The next day, I tried logging into my online banking and I had been locked out. I called customer service and Finally after getting transferred to 20+ people, I reach someone who says my accoutn has been closed due to fraudulent activity. Ridiculous. Now my money is gone and I can’t get it back! Customer service doesn’t even know what’s going on. This “bank” is a joke!!

Heather is extremely helpful and all around amazing. She really goes above and beyond for her clients. There have been numerous times I have called her with questions when other departments failed to answer and she has always helped me out, even if that is not her obligation. I have seen her apologize on behalf of other employees and be on first name basis with a lot of clients. She continuously wears a smile and is one of the friendliest people you will encounter. More bankers and more people should strive to be as presentable, friendly, and helpful as Ms. Heather is. She is my go-to woman.

Ask to get my account unblocked, refused to try even though i had all my information with me and showed up in person