Avadian Credit Union Gadsden Hwy, Birmingham

These people are so friendly and helpful and it makes doing business with them so much easier. I didn't have my account number and they didn't even ask me the cashier just looked it up and smiled the whole time and made my transaction so easy. I appreciate these folks so much. They are always so nice and helpful I really appreciate them so much.

So far I haven't had a bad experience. I just wish they offered 2 day faster direct deposit pay like my business account. It really comes in handy.

Originally I had not left good reviews about this bank, but they have gone above and beyond to correct all issues. We have decided to remain at this bank because we have been here for a very long time and they have remedied everything. Thank you Avadian for coming through for us!

I have been with this bank since i was 17 and they were still Alabama Telco. In the last 8 years, i have had my checking, savings, credit card, and 3 car loans through them. Always a pleasure to work with!

CANNOT DEPOSIT MONEY IN ATM I’ve been in the Trussville branch a few times. Staff doesn’t greet anyone walking in, LONG LINE, and didn’t seem willing to to help with my request or account. Had to negotiate for their help! Unhelpful and their job is CUSTOMER SERVICE. not customer based. Closing my account next time I have a few hours to wait in their incredibly long lines.

By far the slowest, most inconsiderate, rude and inconvenient bank in Alabama. I have never been so dissatisfied with a bank. Be prepared to be there for at least an hour. Takes at least that long to do anything there. One star is over rated. America’s First is way better. In response to the owner. My wife and I opened our account about two weeks ago. We got there at 11:15am. Walked in in un noticed wasn’t greeted at all. Then sat down and still wasn’t spoken to for about 30-45 mins until someone finally spoke to us by saying “ Y’all will have to come back another day we can’t get to you” we understand it’s busy on Saturday but it’s our only off day as I’m sure it is for others. Had we been informed of that when we got there we could’ve went somewhere else. After sitting there for almost an hour we finally got to set up our account. The lady that set it up also mis informed us about the functionality of our joint account. We was informed that we both had equal access to the account but that’s incorrect my wife is the primary holder. Fine not a big deal. Today we went in to ask a question about the mobile app and online banking once again wasn’t greeted and stood there for an hour. There was a customer in front of me who I’m sure waited as long as we did finally got to the counter when she was told “ I can’t cash your check you will have to see the other teller” when I seen her help 3 other people in front of her. I also bank with America’s First. I can go in and out of my bank in under 2 min on any given day and not only get greeted by the security guy I also get greeted by 3 other bankers. I also asked when Avadian will upgrade the ATM so I can deposit cash and checks. Her response was “those are really expensive “ so every other bank can afford them but Avadian. I believe if you had one of those just one it would eliminate a lot of inside traffic and give employees more time to focus on customer service. I really don’t believe this is the bank for us.

Their website needs updating. I drove to this location from Birmingham only to find out they were no longer a CU service center. When I tried to contact them by phone, I got their God-awful phone tree. I wasted a great amount of time because their info is incorrect😠

Love it that they have Saturday lobby hours and a change machine in the lobby (drive through service too of course) and the staff always acts like they appreciate you coming there for service!

This is by far the worst bank I have ever seen they lied five times to us we paid to have our house appraised which they told us it appraised for $54,000 and in fact it appraised for $68,000 then after a month of dealing with them they told us they couldn't give us an equity loan to fix our house because there was a crack in the wall and there system auto denied our loan the loan manager said she will get her boss to look at it and ask him to give us the loan that was Monday morning I ask if there was any progress Monday evening around 3 she said if a ask him about your loan he will just turn you down bottom line don't do business with them and don't trust them. there not friendly and they don't care about us the picture is where the 63 year old house settled why they sais they couldn't do anything

The staff is very friendly and wastes no time getting your transaction posted... PLUS they have Saturday hours too! One of my favorite financial institutions...