Truist By Pass, Seneca

Having our business account for Lonesome Dove Campground & RV Park with BB&T, now Truist, has been more than a blessing! We have been working directly with the Branch Manager (Louisa) to achieve our business financial goals with great success! We will certainly continue to trust her and her branch with our accounts and loans. I can only suggest that others do the same. We are always welcomed and assisted quickly when we go to the branch and when we are expecting a call back, we always get it! This Branch Manager does what she says she is going to do and more! My wife and I couldn't be happier with the service! I read online that one of the reasons BB&T and SunTrust formed Truist was because of a "shared purpose - to inspire and build better lives in communities". If I had to describe the Seneca Branch, I would use those exact words! Thank You for all you do for our business! We will be moving our personal accounts over soon as well!

I gave a 2 because the tellers are helpful and nice, but everything else about BB&T has been a huge pain. I move to a new town and open a checking account, but they "have to" use my out of state address because that's what on my license and I hadn't received any utility bills yet. Fine, but use my new address as my mailing address. The mailing get putaddress didn't in and my card was sent to a different state. Keep in mind every time I need to make a purchase, I have to go to the bank and withdraw money. So I'm in there one day and the teller says she can change my address and order a new card for me. So she does that and I get an email saying I will receive it in 3-5 business days. That passes and still no card. I call the local branch and the lady says "oh, well we can issue you a temporary card, it's only good for 30 days though". Why wasn't that offered to me to begin with? 🤔

I moved here some time ago from Florida. The staff here are always friendly and helpful to me. On at least two occasions when I was very upset following my husband's death, they were very good about my mushy mind and emotions! These folks do a fantastic job in a world where many workers treat you like you are imposing upon them!

Atm doesn't work but took money from my account and cant get it back till tuesday due to their system awful banking experience