Truist Havendale Blvd, Winter Haven

Incredibly difficult to get ahold of anyone there, called multiple times and left voicemails with no returned call. I had to go into the branch in order to ask questions or resolve anything that could be resolved with a two minute phone call. Truist is awful

First let me start by saying i love the girls that work inside the bank but the bank as a whole since they switched from BB&T to truist is horrible ive had a home mortgage there since it was first sterling i originally fianced 185 thousand and have never had a late payment only owe 17 thousand on that note and the condo it self is worth around 250 thousand so i was going to refinance at a lower rate that they were advertising they suggested 100k total and they would deduct the 17 that i owed go threw the whole process and got turned down oh and at the time i had bout 300k in there bank do yourself a favor and go south state next door

What a waste of time this bank is. If you value your time, go anywhere else but here.

DO NOT USE THE ATM!!!! My boyfriend put in a check, everything went through and it printed a receipt. Then boom it turned off out of nowhere and said restarting. The card was still inside the machine and of course there is no one there to help. So now the card is in there and there is no way of getting it out. This bank was the worst to begin with!

Worse bank ever, charges customers a fee because there atm’s are broke!

They are not helpful . They were rude . It was not my first bad experience with them. I will not do my banking with them again..