Truist N Mopac Expy, Austin

If I could leave a 0 I would. Since the merger bbt has slowly gone downhill. I get it mergers change things up and new directions are forged. I was patient because of the branch I opened with had some amazing people who made the transition tolerable at best. They were trying though. Coming to the Austin area this branch is the reason I am closing my account. You held a check that forced a late payment that you then refused to cover. You then wouldn't cash a check for me after I was told this is how you stop money from being frozen. The person who barely speaks English... and I don't mean to be rude about describing them in that way. But they desperately need a course on client service. Your tone and verbiage is awful. The person behind the counter. Retire already if you hate your job and don't care about working in a front facing position. It's no surprise how things are after you meet the new branch manager. They are so in over their heads, I can't imagine having to go to work everyday knowing that was my boss. I've been with you for 5 years. Sent family and friends and clients. Done as of today.

So my husband and I bring the 3 checks we have to cash em. Simple enough the checks are written from a BB&T bank (outta state) but still from the same bank. But thr teller says 1st that she has to verify that they are from that bank she does, then says it wasn't verified by the appropriate person, and then says the only way to cash the checks is to deposit them by opening 2 new accounts. Nope don't think so and isn't illegal, the worst bank ever. 1 start only cuz u can't leave 0

Gabriel Melendez is the guy to go to if your a buisness owner and your company needs a loan! He's extremely helpful and makes the process simple. I would highly recommend this branch.

I have been banking with BB&T every since they had bought out some Citibank branches in Texas. Never had they required my ID to deposit cash into my account eventhough I presented my bankcard. What if I would have just deposited that same amount through Venmo??? Then I asked for a check registry and the teller gave me 1. Well 1 registry might last me 2-3 weeks and I don't go to the branch that often because I live all the way in far east Austin and there aren't any branches less than 15 miles so I would like to conduct all my business with as less trips possible. I have been debating switching banks and maybe it's time.

Hate to leave this review. Tried giving this bank several chances as I trusted many clients to send their way. Their biggest benefit was avoiding the bank fees in business accounts, but unfortunately their rude and immature customer service outweighed those benefits. I want to trust that I'm sending my business clients where they are treated with respect. Hope management does something about this.

Great people - HORRIBLE BANK! I had BB&T for 5 years as my business checking. It was 4.75 years too long. The people are wonderful but the bank itself is horrible. I can't tell you how many times I had to come in to get my phone number corrected on my account. Or when I got a new business credit card - they couldn't figure out how to connect it to my checking so I could pay the bill online. When we did figure it out - I had to submit a form to be the administrator of my own credit card. I can go on and on... not surprised Great Hills branch closed. I suspect they'll all go under soon.

Marissa was very unaccommodating and rude when I came to this branch. My wife signed a printed check over to me, which she’s done numerous times to cash. Marissa would not allow for the check to be cashed and did not explain why even when I told her that I had deposited/cashed checks signed over to me before. I took her nonchalant attitude as disrespectful and that I was doing something criminal. At lease be able to explain the policy. I provided my license so if anything was illegal or fraudulent (which it was not) I or my wife can be located immediately.

I worked with Camille and Panteha to get a business loan for a new forestry truck for my tree business. They were very thorough and professional throughout the entire process. Very personal experience that is lacking in many banks and financial institutions. The next time I need a loan for my business or personal needs, I will definitely be reaching out to this branch again.

Horrible customer service. After I presented a check to cash from my customer, I inquired about opening an account. I was bumped for someone in the drive thru. I am obviously an American citizen, I presented my ID. The seller is from India or somewhere, she profiled me as I walked in. I have worked in the banking industry and have cashed checks at this location before. I HAVE NEVER been treated do rudely by a teller or her LAZY manager before. It was very upsetting, I hope THEY get deported!!! If you don't like average money Americans, go away!

Being loyal customer for last six years, I had not expected that the would not notarize my educational documents required to submit at embassy. The person on phone flat out said no to even look at my papers when I said that they were related to visa documents ( sounded little bit phobic to legal none-residents, said notary person don't do immigration documents). Closing my account with this bank. Btw, I went to nearby chase, not only they checked my papers but gave me what I needed.