Truist Crandon Blvd, Key Biscayne

New bank clerks are not properly trained in customer relations and wire transfer transactions.

The BEST bank in Key Biscayne. Great staff and plenty of parking only for Sun Trust customers. I always have a VIP experience have a great interaction with everyone that works there. They are very competent and make sure that parking is always available for customers of the bank

The guard employees at this bank are horrible actors in this community. They abuse children verbally when they walk by or when they get dropped off by the school bus. They harass the parents who pick them up. They think that their central property should have no traffic in front of their premises other than bank customers and abuse verbally anyone who "violates" their space even if its just passing by. Recently a guard was shown giving a group of 12 year old children the finger. Another guard chased a woman off of their lot in golf cart. They have threatened and have booted cars in their parking lot. Instead of investing in gates at their entrance they have invested in a harassment campaign against our community. Plenty of other banks to choose from on our Island. Another woman's child (girl) was accosted by the guard even putting his hands on her much to her mother's horror. Stay away from SunTrust!

This bank is located in Key Biscayne. It uses a parking lot right in front of the park. Even though after six the bank is closed and has no use for the parking lot, it does not allow anyone to park there. There is no parking space, the park is full of kids, parents park in the parking lot to pick them up and the security person calls a service that immobilizes the car until the owner pays 65 USD. Clearly this bank doesn't care about people. Shame on you.

Waiting over 25 minutes in line in the drive through. This is crazy! They only have one person working inside. I was trapped in the line and couldn’t get out.

People that work here are very sad individuals. Do not go anywhere near this bank.

Great service!!! Really a pleasure too deal with this bank for a change...

They are horrible people only interested in making money. Don’t bank here.