The Ritz-Carlton Key Biscayne, Miami Grand Bay Drive Ky, Miami

We enjoyed our stay in Ritz-Carlton hotel ! We especially liked restaurants with the view on the ocean, breakfasts there are a great start for the day in Miami. The staff was very friendly, rooms were clean, everything that is necessary was provided.

I love the ritz. Everything was fantastic as usual except the dinners at the meeting which were disappointing. Fish and beef short rib on same plate in short rib sauce was gross. I don’t like my fish in short rib sauce. Also fish and meet were both dry. Dinners were also very small portions.

My husband booked this hotel because I’m pregnant and we wanted a hotel that’s away from the crowd. Well, despite the price this Ritz charges per night, it’s by far the worst Ritz we’ve stayed at, in terms of customer service. For example: 1- LOUD NOISE at night: when we arrived yesterday, we were given a room on the 8th floor. From midnight until probably 2am, my toddler and I kept getting woken up from loud noise upstairs. It sounded like people were moving chairs back and forth nonstop. 2- UNFRIENDLY STAFF: When we complained about the noise from upstairs, the front desk lady said it was some night club above our room and agreed to switch us to a different room. Being pregnant and hungry all the time, we wanted to go eat breakfast and come back to switch rooms at around 10. The lady was very firm and told us we need to “move ASAP”. Maybe she’s never been pregnant before and doesn’t know what it feels like to be starving and deprived of sleep due to night club noise, but I simply didn’t see the urgency to move rooms “ASAP”. The hotel was not full after all. 3- NOBODY ANSWERS THE PHONE: whenever I need something and dial the front desk or concierge, I can never get anyone on the phone. Normally, at $600-800/night, you would think the hotel is fully staffed. Nope, I would have to keep calling two or three times to both front desk and concierge in order to get a bed sheet brought up to my room. We booked 5 nights and have only spent two nights so far. Definitely not impressed.

This is a beautiful hotel..The ocean view is beautiful of course and so is the hotel. There is a terrific Spa in the hotel. I love the massages there. The restaurants can be a little crowed at times, but are worth the wait. I love breakfast on the terrace.

Went here because the tiki hut restaurant was under renovations. Glad this place saved the day to celebrate my friend's birthday. The food was tasty. Service a bit slow but friendly. They made us feel welcome and didn't rush us either.

Would recommend the location highly without hesitation. I was upgraded to an oceanfront suite without even askingthe service was amazing and the staff is the best around. Spa facilities was just beautiful. We'd highly recommend the place if you're looking for a hotel offering all the best in a wonderful environment.

Fantastic place to stay for a family vacation. Very accommodating and food is fantastic. Beachfront Ritz-Carlton in the US feels like you're in the Caribbean. 6:00 p.m. tequila tastings free at the pool bar

My husband and I had a quick getaway at the Ritz. The hotel was clean, the beach was beautiful and the staff was fantastic. Very relaxing.

I wish I could give this place 0 stars. I travel at 2+ times a month in various cities for work and pleasure, but I have never stayed at a "luxury" hotel that is run so poorly. Service is poor. Waited hours for our room to be ready. Grounds are not impressive at all - dirty, run down and not maintained. I have stayed in more luxurious locations and nice locations in Miami)l. Next time I'm in Miami I will take my money back to Fountainbleau or another hotel that will appreciate it. I will not recommend this hotel to anyone.

Staff was very accommodating in all areas of the hotel, special mention the Cantina bar and the Lightkeepers restaurant.