Truist Fincher Farm Rd, Matthews

I have always had excellent customer service from the staff here. 5 stars for them. As far as Banking Service(s) - OK. Not best ever, not terrible. 3 stars. I'm waiting to see how merger > Truist works. Old Sun Trust employees much easier to deal w/ then old BBT. I've had issue(s) already. I see ALOT of complaints online. Bad sign...

Have account with Mcafee. Thought I was talking to Mcafee. I wasn’t and got duped out of several hundred dollars. I never in a million years thought Truist could help. Went to Scott Cooper. He looked into what happened to us and declared fraud. Truist investigated determined we lost the money under false pretenses and put that money back in our account. WOW!!!

The BANK CLOSED my account For NO reason. Smh. Talked to 3 different supervisors on their customer service 1-800 number because the branch could not answer my questions. All 3 supervisors could not give me a reason as to why. They just told me I had a letter in the mail. The letter just told me they could hold my money for whatever they wanted and how ever long they want for no reason along with closing my account for no specific reason. This is the worst bank I have ever incountered in my life. You are better off getting a Walmart money card than an account with this bank. At least with the Walmart card you know your money is available when you want it without having to worry about them withholding your money. Thank you for giving me a chance to go to a better financial bank that actually appreciates their customers.

Working with Cindy has been an absolute pleasure. The best banking experience I have ever had.

The staff are always polite, and willing to go the extra mile