Truist Riverdale Rd, New Carrollton

This is simply disgusting...there is one teller working the line and the manager doing nothing. Its 20 or more people and folks are constantly coming in and turning around to leave because the line is wrapped around the LOBBY. A good manager would have opened a window to assist the frustrated slow teller but NO!!!!! I expected more the this financial institution. I really really really really really really dislike office in New Carrollton,Md every time I visit it gets worst but this it!!!. If I didn't need to come inside I would have used the ATM.

Always a busy location with one person taking care of customers. This is insane. Ive been here multiple times. Early morning, afternoon, right before close… i’ve always had to wait about 20+ minutes to see someone. Why are they never staffed? And why are their employees so slow…

Decent parking , good amount of atms

Being trying to Contact Truist by phone for 2 days been on hold over 45 mins each time and still can’t get a Live person!!! Worst bank I’ve ever dealt with!!!!!!!!!

Trust has the nicest & professional staff. 🥰 Shout out to Ms. Michelle.....

Very poor costomer service long time stay our there no one care long quee very poor

The middle teller (looks about a 20-30 yr old dark skinned male working on the afternoon of May 19,2021 will ignore the hell out of you like you’re not there! Anyways, the other teller, Omoh was great but her co worker is the reason this place isn’t that great to me since he was the first one to see me and not speak for 5-7 mins. Let’s be real you weren’t that busy, sir.

Service is awful here! They are BEYOND SLOW. Their like crabs, instead of moving forward they move back. Service is awful. I waited for one hour in the drive thru just to deposit my check.

Hi my mom banks here she made appointment and they waited for us to come to tell us they had a branch emergency . What a joke they coulda called and told us that and not only that they counted her money wrong and took her 1,500 and they said they couldn’t do anything because they already put the money in the system the workers here really suck if your reading this bank at a different place we switching our bank immediately

Longest wait ever, only one person at the window