TD Bank Annapolis Rd, Hyattsville

I had a great experience at this branch. One of the best branches in the DMV by far. The employee named Pedro was on point, but how respectful and kind he was is the reason why I can talk highly of this spot.

Customer service at this location has fallen. Their ATM in their lobby has been down to deposit money for almost a month. They placed a small sign not large enough for customers to see. I tried depositing money and the machine took my card and my money. There was absolutely no sense of care or concern and they took their time like it was no big deal. Unbelievable!

Excellent customer service. The ATM has a new process for depositing cash. Choose the acct that deposit goes into, , choose ‘both’ for cash and check deposit. The cash option for deposit is first, add cash. Then the option for check deposit is on the screen. Choose ‘cancel.’ Then choose ‘finish.’

ATM machine kept my money and my card. Put in a dispute wich took 7 days just for them to short me over $100 on my deposit. This bank is trash.

Came in the other day to get serviced only to come upon Mr. Martinez! One of the most knowledgeable bankers I’ve been helped by in years. He definitely knew what he was doing and he was just an interesting person to get to know. At first I thought because he looked so young that he wouldn’t have been able to help but I was really wrong. One of the busiest TD BANKS in the area and I’m glad that Mr. Martinez took me in that day. Couldn’t have asked for a better banker! If it wasn’t for him I definitely wouldn’t be writing this review or be giving this branch any stars! Thank you again Mr.Martinez

I love their hour of operation- Monday.-Sunday. I new to this bank. So far so good.

If you have question about opening an account or bank services do yourself a favor and ask for Jennifer. She's very patient, knowledgeable about services, she's bilingual and she has excellent customer service skills. Some of the other staff were rude at times, short with answers and it seemed as though I was bothering them by simply being there. I was rushed, talked over, dismissed and felt like i didn't matter when i was with another employee. The ONLY reason i gave 5 stars is because of jennifer and her customer service. Otherwise i would have left, without opening an account, like i initially wanted after dealing with another employee. Five Stars with Jennifer there otherwise ZERO rating without her.

All of theses reviews are absolutely right. This isn’t my first or second time to experience such delays at the branch of TD bank. What’s happening to your management TD Bank? We suggest shutting down or overhauling staffs at this branch. #BS

Terrible Experience today , it took 40 minutes to be my turn in drive-through with 3 cars ahead of me and No customer had any special situation I observed. The tellers were slow and seemed laid back. This is unfortunately the worst TD Branch. The new faces there seem terrible. This Branch used to have some wonderful staff

TD bank respectfully, we do understand people need jobs to sustain themselves and their families in this difficult time but it's not an excuse to put incompetent people in your offices . I can't believe I made a phone call before I got to the bank to make sure what I needed was available at the branch , now that I'm sure I tip toe to the branch and a nice young lady took care of me but not in the manner I intended. I need my account unlocked she explained to me that there's form that she has to fill and send and that there's not a number for that department and I have to wait when she get back to me with that department answer. I was beat exhausted and decide to call TD customer service and they say I have to go to a branch and the teller has to call them from there waoooooh I thought there was no number for that department, excuse my language but I call back and explain to them how messed up that is that I was just there and they told me there's no number for the department the person on the phone tells me to come back to the branch cause we can't do it over the phone bama I thought there was no number for them people and they could not apologize or nothing just like heyyyyit is what it is and . You know I had to follow up with these people , I went back there and it seems like they don't need security the light along teller in there got enought attitude to run you outta there she screamed at me Lord !! They're all miserable in that office you can't tell they don't want to be there if you don't want to be miserable live your dreams and stop taking customers issues personal like it was your father's bank . Do not go to this place my people they'll violate you out there.