Truist Florida Ave S, Lakeland

Horrible customer service. On Friday morning I sat for more than 20 minutes to wait for access to my safe deposit box. I was completely ignored and after a while had to leave. This has happened before. There were people sitting around at desks in offices with closed doors and only one clerk was helping a customer.

Awful. Waited in drive through 30 min. I am changing banks very soon. Service just keeps getting worse.

The Suntrust on S Florida Ave is the only one open on Saturday. I drove 30 minutes to get there. They close at 12:00, I arrived at 11:25 and was told to come back Monday because they weren’t taking anymore customers today. I do not suggest banking here! They are no help.

All i wanted was to change my bill into quarters...apparently if your not an account holder they do not offer this service. I understand banks need to make money, but a bank with Good customer service would realize That's how you turn someone into a customer. My great grandmother had always written my birthday checks on SunTrust checks for at least the last 30 years. i considered opening a business account for my small business i will definitely be taking my business else where. But apparently it's par for the course with this branch at least

Have been going to this location for years for my business deposit but lately the commercial line has had a horrible wait. No less than a 15 minute each time. Usually around 4:00-4:30 and I just don't understand the hold up.

This location is horrible. I always have to wait long to make an transaction because they are under staffed. I guess the customer has to be inconvenienced because suntrust wants to save money

They’re always having to close early for no reason

The manager need to go and take a customer service course, and very little profecional