Truist Village Market Pl, Morrisville

A single teller at 12:33pm with four people in line. They closed all the other locations Kildare and Harrison Ave are both closed. No drive thru. This is the bank not caring about established clients and only catering to the new money out here in Morrisville. I will be closing my accounts and moving to a credit union. I've been with bbt and SunTrust before that for a solid twenty years.

Really well run location. Clean interior, friendly workers (says hello when I enter, offered me a bottled water, and attentive), and quick service made my usually dreaded bank trips a breeze. Cole Phelps, the banker there, has the best customer service and will work his hardest to make sure the customer achieves what they need to. Can't stress enough how good this location is! The only one star review is because of BBT's architectural choice (which might not have even been in their hands) and is weird because there are so many BBT banks in the area that they could just go to another location.

Soapbox rant for today: if you are a bank in the South you should have a drive-up window for multiple reasons - all of them having to do with customer service. On days that it's raining or 100 degrees what are you telling your customers that have disabilities, the elderly, the parents with children or the people with pets. There a lot of reasons other than laziness and vanity that people may not want to get out of their car at the bank! It would be different if you were on a city block, but you actually chose to build it with two drive thru lanes for ATM's and no teller window.

This is a new BB&T location. I have been multiple times since they opened. They are always super friendly. The only downside is its size. This location is much smaller than a main branch. They only have two tellers at the desk and one small loan officer. They have two drive up ATMs but no drive thru teller.

We opened up our business last year and the service at this branch has been exceptional. Mr. Phelps, in particular, goes above and beyond for his clients. I highly recommend them.