Truist New Independence Pkwy, Winter Garden

Daniel at the Hamlin Truist Branch was extremely kind and welcoming! I will definitely come back to this location because of him! It’s rare to have someone that you can tell truly cares about why you are there. Thank you Daniel.

We have bank accts. with BBT and Suntrust and don't really have to deal in person so much so everything is fine. However I took my daughter to open an account with the Truist Hamlin branch on saturday and there are no customers in but us. The woman greeted us, we told her we want to open a new act and dep. a check also ,she had us take a seat, she did a deposit for me while we waited. The branch manager got up walked past us to a customer walking in, asked her if she was helping us and she said yes! He takes the other "walk in" customer to help him and when I asked her about opening the account she said the branch manager will have to do it. I asked her why did she not tell hm that when he asked,she said "well we really only work of appt. on saturdays. So, I asked why did you not say that when we walked in, the other guy clearly didn't have an appt,from what he told the manager..No other customers in the bank but us, but have us wait for no apparent reason and then don't open your mouth to tell the manager why we are there, he was in his office right in front of us by himself when we got there..what kind of service is this? I guess its better to sit and do nothing and wait in case the rush of customers come in than to help a customer that is already there.

We experienced the worst racial discrimination trying to open a checking account. I took my 2 son’s to the branch on a Friday to open a checking account. My oldest son is 20 years old and the other is 14. Andrea who is the branch manager of the location repeatedly asked my sons where were they born and if the were a US citizen. When I say repeatedly she asked about 10 times. Because of their race and how they were dressed Andrea (branch manager) harassed them. Anyways, each time Andrea (branch manager) asked my sons answered yes that they are US Citizens and both are born here with a social security number. Once again my sons stated their current home address. Andrea (branch manager) was provided with all the proper documents to show their current residence. They even showed their FL ID and passports. But in the end, she was not willing to open their bank accounts. I went back home to retrieve their social security cards, passport book, HUD Settlement that shows the current address. Returned to the branch with all the proper identification and this time along with my eldest daughter. Again, Andrea (branch manager) lied and said we didn’t have proper documentation. Andrea lied and stated their system did not approve my sons and daughter to open a bank account. Andrea needs to be terminated from her position at Truist Bank because she is a extremely bad example of what an honest, non-discriminatory bank representative should be. With all of the racial discrimination cases right now that we have in our country this should not be treated lightly. It was a very negative and horrible experience that I would not want to have to happen to anyone. I have provided the information to her boss Collin Meadows (SVP) and Vivek Sabnani (Truist Area Manager).

Daniel gave 100% top service! Friendly kind face walking into the bank. Very knowledgeable but also helpful. Will be returning to this branch because of Daniel’s customer service. Thank you for Daniel for what you do!

If you want a real bank, go someplace else. Took 20 minutes to cash a $50 check. Has no drive in service except ATM. Will never go back.

What kind of bank has no tellers. Stopped in multiple times, waited and left.

No customer service at all, it's not worked

Daniel is very helpful and patient.

Nice agency. The very kind young lady.