Truist Decherd Blvd, Decherd

I was with SunTrust for years and had good relationships with the folks that worked there. Now that Truist has taken over there are so many changes I'm not happy. I felt secure as long as Jonathan was there but found out yesterday he had quit, along with Fred, a teller. I don't know what to do now. Sure would like to know where Jonathan is now working. Wherever he is, he will make an outstanding employee.

I have never dealt with Truist Bank or BB&T. I don’t have an account with them too, as they don’t have any branch in Tullahoma. I had to visit this branch to make a payment and deposit money into another business account, as this is the nearest branch to me. It was a pleasant experience with them. I called bank to confirm that I can make cash payment. The lady on the phone was very polite and helpful and informed me that I can do that. Mr. Jonathan at the bank was very welcoming and provided professional and courteous service. I think the bank understands the importance of helping to attract and retain customers in a competitive landscape. Bank’s customer service employees are their frontline and create good or bad image of the bank. The employees like Mr Jonathan and the lady who answered my phone (I forgot her name but she is from Tullahoma) are asset to the company. The frontline staff should be knowledgeable and shouldn’t be scrambling for information.

The sweetest, most helpful people. Always have time to help you and never try to hurry you. Mr. John will always make time for you and you call him will always call you back in a timely manner. If Mr. John can fix your problem he will or if he cannot refer you to someone who will.If you need a great Bank this is the one. I love Banking here. Have never had a problem. God Bless Suntrust Bank, they are the greatest.

The staff in this branch is always very helpful and knowledgeable. They never hesitate to answer any question I have or assist me with a smile. So glad I switched all of my banking over to Suntrust!

These people were amazing. I'm not even a member, I just came in to cash a check. They went above and beyond with customer service and one of the gentlemen even insisted on walking my son and I to my vehicle with an umbrella since it was raining. If I had a location near me, I would absolutely use this bank!

I have been with SunTrust bank for about 16 years i really wish there was one closer to me in petersburg tn

These are community people that are so helpful. Above and beyond expectations every time. Thank you!