U.S. Bank Branch Decherd Blvd, Decherd

Hello Amber, we understand you are upset with your recent branch experience, and we would like the chance to address all of your questions and concerns. Please email your phone number and reference #7036 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

Good morning Alexandria. I understand your frustration with the card being destroyed. We have this process in place, to help reduce the risk of fraud. Since we can’t confirm the exact reason the card was retained, we do destroy them and ask that the cardholder contact their financial institution to get a new card. I apologize for the inconvenience this caused for you. ^Heather

Hello, Shane! We are so happy to hear Jennifer was able to help you out during your recent visit. We will be sure to pass along your compliments so she knows how much you appreciate her. We hope you have a wonderful day! The U.S. Bank Social Media Team

Hello Mary, Thanks for reaching out with your feedback. We’ve temporarily adjusted our operations to promote safety. While the branch lobby is currently closed, the drive thru at this location remains open. You can find a list of nearby locations with open lobbies using the Branch Locator at usbank.com or on the U.S. Bank mobile app. I'm sorry to hear that despite your setting of an appointment, you still were unable to get the assistance you were looking for. If you'd like to discuss your experience with the appointment, please send us an email at [email protected] with your phone number and reference number 8337. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

Hello Kevin, Your review is very concerning to us and we want to hear more from you regarding your recent experience. We would appreciate if you would contact our customer care team by emailing [email protected] with your name and contact information and a representative will reach out to you within 1-2 business days. Kind regards, The U.S. Bank Social Media Team

Hello Marvin, we have responded to your Facebook post, and really do want to help. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. We look forward to working with you. Thank you. ^Chrishawna

Hello Denna, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team