Truist N Main St, Boonsboro

DO NOT GIVE THESE PEOPLE YOUR MONEY This bank is terrible and do not care about the customers at all I have been a member for almost 10 years I was there when it was susquehanna I was there when it was BB@t and now truist and I am now closing my account and looking for another bank to do business with after my account was over drafted on accident for the first time in my entire banking career I have never done it befor instead of getting in contact with me they let it go unchecked then try to charge me over 100 dollars in fees and even tho I've been a loyal customer for years never once over drafted the account they want to punish me to full extent even though most banks will work with you in a similar situation as long as your not a repeat offender I can't express how disappointed I am in this location such poor customer service and such a petty thing to lose a customer over

The Boonsboro branch is horrible. They have no customer service skills, they are condescending and rude. Their ATM ate our cash deposit, they had a tech come out and verify our cash was in the ATM, yet they refuse to credit our account, and said it would take 7-10 working days for our money to be credited. In what world does this make sense? DO NOT USE THE BOONSBORO BBT ATM!!! If I could have given them a zero I would.

had a great experience financing a used car loan here!