Truist Buford Dr, Buford

If you want to be charged overdraft fees for no reason then this is your bank. When you go into the office you will wait more than 30 plus minutes to even be seen. When you finally get to see someone they are absolutely no help and will blame everything on you. No help at all! Would never recommend this bank to anybody

Not the best customer service experience, even worse if you are in a position where you may not have the luxury like myself to wait on your money. Long term savings account holder told three times to bring ID to branch after opening checking account online, still waiting, along with lack of communication regarding the concerns. I would not bank here and especially not obtain service from this location. Would love to give feedback to the quality manager regarding this new combined company, things have for sure changed for the worse.

Hi went up to this branch the other day to cash and deposit a SunTrust check. I have been able to go to other BB&T branches and do just that. However, the lady inside that was in charge of the drive-through lanes told me that she could not cash this check because it was from a SunTrust account. Mind you, I have cashed a SunTrust check at a BB&T branch just the week before. The lady was extremely rude about it and threatened to not even deposit the check for me after I asked why I could not cash it. SunTrust and BB&T have been merged for almost 3 years now and for whatever reason, they still cannot seem to get it together and allow customers from either bank do use the others. I am about to close my accounts along with recommending all of my friends, family, colleagues, and clients to not bank with SunTrust, BB&T, or Truist ever again. This is absolutely ridiculous. I asked to speak with somebody else inside, and I was almost refuse service. This branch needs to get it together and work on being able to help Suntrust clients.

Biggest waste of time. This branch has terrible and extremely slow customer service

When I called to ask questions, a lady answered the phone. When I asked her a question, she very rudely yelled back at me. Manners please! When I first picked up the phone, I talked politely as possible, so I was quite surprised when she yelled back at me. Who does that? Exactly. Worst customer service ever!

Overdraft fees are terrible at BB&T. Make sure you never need to overdraft. If so, you'll be owing way more.

This is in a convenient location and they're always kind and helpful.

Miranda was super sweet and helped me out with whatever I needed help with. Highly recommend!