Truist Jesse Jewell Pkwy, Gainesville

The bank teller was helpful and friendly. It was difficult to locate because there isn’t a large sign at the road. Only a sign for united community bank which is located next to Truist.

I’ve been with bbt for almost 3 years. Ever since they switched to Truist I’ve had nothing but problems. I woke up this morning to no one but TWO over draft fees when I never agreed to overdraft on my account. They won’t even give me one of the overdraft fees back. They stole $72 from me! I will be leaving this bank and going else where next week when I get my check! Run from this place! UPDATE: Still no refund and I went to my transactions realizing I was short on money and they actually took out 4 overdraft fees in the same day!! They stole over $140 from me!!! I’m livid!

Branch that changed from BB&T and is much improved. Great bank.

Construction on the side road make getting into this location twice as hard. I decided to do the walk up service to avoid having to drive all around for something very simple. I requested a money order and waited patiently. I was never asked for how much and no one ever came back to the intercom. As I am waiting I see multiple cars drive up, receive service and then pull off. I have never received GREAT service at this location and waiting 15 minutes in the hot sun and watching other customers drive off and no one even acknowledging I was waiting seemed like a bit much. The teller never tried to help me or Explain anything. She only returned my ID and bank card.

Do not appreciate being asked to get out of the drive-through line walk through the rain and be around everybody and their brother and their germs inside the building instead of just circling back around through the drive-through line, I even asked I'd I could circle to the back of the line and was denied with an extremely rude attitude. I will be email corporate.

Cold unfriendly bank. Horrible customer service... I'm closing all accounts

This is not a bank you would want to do business with. The issues my family, and i experienced is personal. But, this branch should be ashamed of how they handle customer service, and the way procedures are carried out.

This bank branch is located where the oldest home in Gainesville, GA used to be. The old home was demolished during the night in order for this bank to be built there. It's bad enough that such a landmark was torn down, but to do that at night is so wrong! Clearly it was done while no one would be watching. You decide if you want to do business with such a bank.

Waited 20 minutes in line just to be told they couldn't help me and to have a seat to wait on some help from someone else... This is rediculous

The customer service at this branch is HORRIBLE! I will use the extra gas to go to Browns bridge or Oakwood branch.