Truist N Center St, Hickory

Went to this location to open a checking account because their online site cannot verify identity. There were 3 bankers available (place was empty). However, we were told ONLY their Manager is allowed to open new accounts for Suntrust and that we would have to wait about one hour because she was too busy with a call. Ridiculous!!!

Worst bank I have ever had to deal with and will be closing my account.

My Mother has trusted Sun Bank to steer her in the right direction for many years. The employees are courteous, kind and extremely helpful. She is now 88 yrs old and almost deaf. When she requests service, she sends along a note to help her. They immediately jump into action and most know she reads lips, so that speak slowly and plainly to her. It makes her day. She’s never had a lot of money, in fact she lives on Social Security only. They make her feel like millions. We are grateful for their hard work and even more so their sincerity! Thank you so much, Donna Turnmyre, POA for Patsy C Martin

I love Suntrust as a bank. I have been with them since I've had a bank account at 18.....but their online access is spotty. It can be very frustrating in a busy world to try to go online with them. I really wish they could get it together!

Branch and private wealth folks are great but the mortgage staff in incompetent and they don't give you updates. I had provided them with everything need for closing on or before April 5th and 7th now at May 17th they are asking for all of the exact same stuff which has delayed closing a week... Frustrating...

Waiting over 20 minutes in the drive-thru to make a payment is ridiculous. That's what you get when you bank with BB&t and SunTrust.

If it wasn’t for my job banking w this bank I would never step foot back in this place! Rude every single time! One of my other employees just said the same. RUDE RUDE RUDE.