Truist Brambleton Ave, Roanoke

I really like the branch manager there. She is super nice and has helped me out several times and I didn't have to wait either. Also I was able to meet with an advisor over there that was very knowledgeable as well. Everyone I've worked with there has been nice

This not about a branch but about overall experiences with Suntrust/Truist. Became a SunTrust customer about ten years ago when Wells Fargo consumed my bank. For many years I was very happy at SunTrust. Then services started to slip and finally a merger came along. Bigger is never better or more efficient. Now I learn that I can no longer send Zelle payments to bank accounts but now required to use email or cell phone. Inconvenient at best. May be a reason, but none has been offered. Guess it's time to find another customer friendly bank!

Not in Kroger anymore. They are located in SW county so definitely makes more profits than other location branches. Their timings (9-5) are not as convenient to customers as they were when they were in Kroger. Now they are not even open on Saturday. It is high time they open this location on 4Hrs on Saturdays so we do not have to take PTO to visit them. Is Suntrust listening......?

First of all..not in Kroger anymore. REALLY NOISY PLACE...no privacy. The tellers are behind thick glass..that says alot..did they get robbed? The customer service area is wide open..I can hear everyone's business. Seems like Seniors come in to " visit ".. Not me..no thanks.

Very responsive to all our issues. Friendly at all times.