Truist N Wolfe St, Baltimore

Every time they have problem in bank . floor prob count8ng machine prob staff prob

If I could rank this branch in the negatives, I would. I relocated to this branch due to the Hunt Valley branch shutting down. Todd from the Hunt Valley branch was phenomenal, professional, responsive, and competent. I wish they never shut down because I would never have visited this branch and dealt with Maria, which her interaction caused me to terminate ALL my accounts. I would call her to receive no answer-back. I would visit the branch to hope to get the business accounts open and operating, and she would say I will look into it, and it is four months later and NOTHING. I even called the Canton location to obtain help to figure out what was going on, and they told me, unfortunately, I would have to contact her. I did and even voiced my concerns with another bank rep to still receive no callback. I refuse to be treated or have a bank disregard my concerns. So I went to Navy Federal and was directed and received a response rapidly, and my accounts open and active within two weeks. They have completed my saving, checking, credit card, and PPP loan for my business with no problem. So I STILL question what Maria's issue was. Did she even submit my applications? However, I won't hold my breath to find out; she would still not follow up.

Worst bank ive been with by far. Theyre available balance system is seldomly accurate and they charge you overdraft fees up the wazoo... customer service is nasty too... nd when you set up to decline overdrafts they charge you the same fee for declining... terrible bank.. they take advantage

Truist staffs gives you quality service,