Truist Jog Rd, Lake Worth

Horrible service since merger. Hour long wait for foreign customer service agent. Sent new debit cards all new numbers! Spent the afternoon updating with all the auto payments. They will not fix your account if there is a fraudulent charge. Website horrible, account info available half the time. JUST ABSOLUTELY HORRIBLE AFTER 13 YEARS I AM SHOPPING FOR A NEW BANK FOR MY 3 ACCOUNTS.

I went in for an issue I was having with an auto loan and this location does not live up to his 1 star reputation. I worked with Ingrid and she did an excellent job answering my questions and helping me with my issue. I would of been in and out in maybe 10 minutes if we didn't have to wait for the online service people to answer the phone. The online service seems to be terrible but thanks the Ingrid the instore experience was fantastic. If I ever have any issues i'll make sure to actually go to the bank instead of calling online support!

Ingrid is very nice, and she has a very good customer service skill. we recommend this Branch.

True. This bank is the worst i ever visited in my life.Customer service of the manager Benjamin is not good. I don't think he fits that position. Is not helpful , is inpatient, his attitude seems that he does not like to work. I felt he wanted to gets off work. I was not satisfied with his service. I will never come back to this location. In addition to that I am new customer with this bank. I will close the account. The worst service I received from a bank's manager.

I thought all reviews were subjective until i visited this branch. OMG, its true, they are horrible. I guess BB&T is doing so bad that still has these type of branches opened. And then managers and employees complain when they are without a job, sarcasm... Horrible customer service, liars and not willing to help customer. Manager told me personal banker will call me to clear a doubt i had and never did, plus phone calls are not being held appropriately... Will move to Bank of America or some other bank now.

Horrible. Unprofessional. I've Been waiting to speak to a Rep for 20 minutes. If your friends with whoever is working you can skip the line. I guess I need to make friends so I can bank.

If I could give this bank no stars I would. Drive thru lines are insane!! At least 1/2 hour wait every time I go and I go twice a week for business. Never had this before with any other bank I have ever dealt with. I make deposits for my boss or I would never go to this bank.

try to cash my bonus check from my job the chiller is looking at me as if I wrote the check myself I told her to call my job and verify but she couldn't get through to anybody so I never got my check cashed and she kept my driver's license so I went the whole weekend with no driver's license and can I cash my paycheck for my job. customer service is awful!!!

Horrible experience branch manager Benjamin made it already bad week even worse horrible attitude with only one two good employees within a whole Branch very unhelpful condescending makes you feel as if you are a criminal when you try to get some help you're better off banking with Wachovia than going into this branch

Worst bank branch ever, I have been with bbt for 20+ years and if this was the on my one then would not be a customer. They set expectations and do not follow through. At first they seem nice, but once you get into it you find they are rigid and incompetent, be forewared.