Chase Bank Lake Worth Rd, Lake Worth

Went there twice to create a checking account for a small business and twice it failed. First time the person I had an appointment was not there and nobody notified me. Somehow that's acceptable for Chase. The second time the system was having issues and the banker was not able to open the account. I gave the banker my contact info to contact me once it's resolved and so far they haven't contacted me. All she said is I should make another appointment and hope that the third time it works.

atms' touch screen don't work, you have to use the accessibility feature (which let's you navigate with the physical buttons) :c

Walking into a chase and witness an employee treat a customer so poorly because of his race and language barrier? I watched and payed very closed attention to a interaction a teller name Kathy was having with a asian customer I observed how he wanted to know his account number to make a deposit? Kathy went ahead and told him he had to be ready when walking to her window and told him to move in a very rude way. Customer had his debit card and license with with him but she wanted him to fill out a deposit slip. Customer asked for branch manager which I watched her on her cellphone locked in a office which the guy customer ran to her office. I didn’t hear not ever ONE APOLOGY FROM Kathy or branch manager TO THIS POOR MAN. this teller clearly doesn’t know how customer service works especially in Banks! The other teller that was there was running around like crazy from greeting people to taking care of the drive thru.

If theres anyway possible to give a place no stars i would, this is one of the worst banks i have ever been to, we have been waiting for hours for 1 teller while there are 2 other tellers are available but they just walk around, mind you we are first in line, in a long line and some lady walks in and just goes to the teller with no appointment saying she needs help while WE ARE WAITING and they just ignore us honestly this is a terrible god forsaken place and i usually never write reviews but anybody heading to this bank needs to turn around and save your troubles .

I have several business accounts with this bank I am an extremely busy person with a very tight schedule at times. I made it to the bank 1:57 I was walking to the door some lady visibly sees me walking to the door as I'm walking to the door she gets up and locks the door quickly right in front of me and quickly walks away.. It was 1:59 when I checked my clock and they close at 2. Instead of welcoming a valuable asset to their company. First problem I've had in 8 years so I guess it's not that big of a deal.. Really would like that lady to go through more customer service classes.

Unfortunately this is the closest Chase Bank to my house. There's a 1 out 10 chance you'll get great service. A 9 out of 10 chance of a miserable experience. I recommend the one on Jog & Lantana, service is far superior.

Worst bank ever. Even the people from there are not nice at all. Is like every time you go there they an effort not to attend you. I saw one old guy trying to use the atm with difficult and nobody wanted to help him. There was this lady that was yelling to one of the customers... I mean... come'on?

I would like to thank the high IQ genius who made it so the drive-thru ATM overhang dumps water right in your window when it's raining.

Horrible! They have no customer service. The Manager is rude and not helpful at all. I prefer to go to another Chase just so I don't have to deal with the staff.

This location is awful wont be using this branch again, Kathy assisted me and she didn’t seem to thrilled to help and rude. Defiantly not the five star service that I’m used to from chase