Truist S State Rd, Wellington

Two of the female bankers racially profiled me & had me in tears!!! Black women deserve better in 2022!! I made a deposit 2 months ago (cash) & because I wanted to withdraw a large amount, the lady looked at my skin tone & automatically told me my check isn’t cleared. Due to the fraud going on there, because I’m black they refused to give me my money & because my phone was dead I left to prove to them that it was cash & not a check on my mobile app, when I came back & proved to them indeed it was cash they were speechless & knew they were Wrong & gave me my money. The simple fact that they didn’t even try to look into my account first, instead I was being racially profiled because I’m a black women, going to a brach in Wellington! I accused them of being racist, they didn’t even really deny it, all they kept doing was blaming it on there system. If Your black, BE AWARE of the racial profiling that you WILL receive here at this branch

Truist is extremely fortunate to have a Branch Leader as Liliana Soto!! I was looking for an immediate solution to a concern and Iliana stepped right up to assist me. Completely professionally throughout the encounter, listened to what I needed, reached out to her support team where needed due to new procedures with BB&T and Truist merging in October 2021. She was able to deliver 100% customer satisfaction!!!

I LOVE this location!! Richard & GiGi are my favorite!! We've been banking here for almost 4 years now and I don't think we will ever change again. We currently live in Loxahatchee and purposely drive all the way to this specific branch to handle our banking needs. Since COVID has struck the hours have changed and we are no longer allowed inside however with the amazing treatment we receive from this branch it doesn't bother us at all to wait in the drive through. Thank you for still working through this tough time!!!

My husband has had horrendous service with this branch. He had a business and personal account. I feel awful because I told him to use BB&T. I am currently in the midst of pulling my account out and now my boss is pulling out his accounts. His business account was hacked for a wire transfer of $2,500. This was the exact same time everyone got the email and voicemail that they had an interruption an/or issue at BB&T Nationwide. They refuse to give him his money back. He did not authorize the wire and in order to do a wire online which is how this happened he would have had to sign a paper ahead of time which he did not. They refuse to help out the small business man. Makes no sense.

Absolutely one of the BEST experiences I've ever had with BB&T. Mr. Antonio “Tony” Zapata, was so kind, professional, extremely accommodating and he was such A pleasure to deal with! Thank you Mr. Antonio “Tony” Zapata, for everything and addressing my concerns in such a professional manner! All to often people take the time to complain in this world, well I would like to take the time to commend you Mr. Antonio “Tony” Zapata, for a wonderful experience and a job well done! I certainly hope this is forwarded to corporate! I look forward to doing a lot more business with BB&T as long as it is with Mr.Antonio “Tony” Zapata !!

I come to this BBT for business purposes and what appears to be an Indian lady at drive truh did not even greet me. I had a change order to place and she said why didn’t you call on the phone that’s why we have it for. Terrible, horrible and humiliating experience. I now have to drive 27minutes to another BBT for a better service.

Was the only place where I could find a business account with people that were well informed. They have been nothing but personal and professional. Gigi is a great point of contact for new accounts. Highly recommend this branch

Convenient location, helpful employees that take the time and make an effort to satisfy all of our banking needs