Truist W Mercury Blvd, Hampton

Terrible bank! Understaffed and the lines never end. God forbid you ask them to do something and they don't do it. Bc they can't go back and void out anything. The staff is nice but the whole truist merger has been a nightmare. The bank was already awful but I guess the purple balloons and withholding 100s of dollars of MY money by not simply following verbal intructions makes them feel better. Now I have to make special arrangements. I hope the company fails like this bank has failed me time and time again.

A representative from my company went to make their weekend deposits was told that Everyone in line making company deposits needed to use the nightly deposit box, that they would get them following day. Then added she was only 1 person and could not do everything while someone else was handing out water bottles . Talk about perception. I have worked for this company for 7 years dealing with this location never have we had this issue.

Absolute Worst Slowest Bank Ever!!! Been waiting at the Drive Thru for nearly 45 minutes!! And only 2 cars were in front of me. Ridiculous!! Time to switch Banks!!!

They are so slow at this location ! You’ll be waiting at least 35 mins just to get cash out

1 Teller working on a Friday evening.. enough said.

The tellers here are very friendly and work quickly. I'm always in and out of here on Fridays in no time.

They opened drive thru 5 minutes late. When you have things to do, you would expect a place to be open on time.

Terrible worst banking experience I've had at a truist location even worse than bb&t. Not allowed to use drive thru if not a account holder even tho each other location does allow this type of transaction. This is how they try to get customers and I would advise avoiding this location no matter how much time u have near Jefferson Ave & Mercury Blvd