Truist Old Little Rock Rd, Charlotte

Mrs.sara is the best staff they have... I love her energy,,, and her positive attitude. Always been banking with them for my job. For a year She should be branch manager.. the rest of the staff should be provided with the same training as Mrs.sara .. it takes more muscles to frown.. then to smile. Mrs. Sara you always smile. Teach your co-workers the same. Mrs Sara you rock

This bank is ok I expect them to really update the place since it’s pretty small compare to other branches but like the service here stinks I wait for like 20 minutes for someone to help me and my father out and I had to asked someone I have a question for them to help me. I also think that they need to make it bigger for more space for the drive through and atm because why is the atm machine is in the same line as the drive through which doesn’t make sense

Michael was very helpful and helped me to release the funds that I was unable to collect from my closed account due to Truist phone support total incompetent. Shame to Truist but thanks to the branch manager

Perhaps the worst customer service I’ve ever experienced at a bank. With any luck they’ll all be replaced with an automated system. Two thumbs down. In comparison the Uptown Charlotte branch is exemplary.

I’m sitting in the drive-through line, I’ve been in the drive-through line for 15 minutes, many cars behind me wrapped around the building. Branch manager can be seen inside on the customer side of the teller window talking to one customer that is in line. Why is he not behind the teller window helping to clear out the traffic? Ridiculous

The lines are always long the atm machine is either slow or doesn’t work i have to drive to other side of town just to go to the bank its old and their is only one person ever working the drive through it needs to be upgraded asap

A personal thank you to Micheal G. at the Little Rock Road branch. Our church has been banking there since Noah built the ark, but Michael helped upgrade our account to earn more interest, and transition us into the 21st century with online banking. The bank looks homey and somewhat outdated, but the high level of customer care makes one feel like a member of a very special family. Customer service, attention to detail, and product expertise are not dead; Michael G. has proven that they are alive and well at the Little Rock BB&T! (Bank of America take note!) God. Bless you!

Every time I go there the older lady has like this aggravated attitude. She's not like overly rude but she clearly gives off the vibe of she's bothered. Went to day to turn in coins for the second time and she always acts as if its a chore to change them out. Like hello you're a bank of course I'm bring in coins. On top of that I asked for a bank bag and she's like oh its $2 like since when every BBT I go to its FREE...but then again it is in a less then desirable area so maybe they need the extra money. ONly stop because its on my way somewhere but will take the EXTRA step to go to a different location.

Well we gave this bank the benefit of a doubt, for 10 years .Time and time again we get the same reaction Rude, Disrespect way. As a business owner its ashame we have to travel to a different branch to receive excellent customer

Called the branch to get my interest statement for my loan for the Year. They quickly answer the call and gave me the needed information and were very helpful . is 4 star because that's my only experience with them