Truist Thompson Bridge Rd, Gainesville

Ms. Ortiz, the branch manager went above and beyond her normal duties in providing my wife and I the most outstanding personal service one rarely experiences in these most difficult times. Since my wife is disabled, Ms. Ortiz came to our car and went back and forth to inside the bank bringing the necessary papers allowing my wife to remain in our car while completing a most difficult set of documents. Ms. Ortiz exhibited compassion and respect which I have never experienced in my lifetime. She is a valuable asset to your firm and should be recognized as such.

I was Racially profiled, I got there early to open up a account and a woman that was Approximately in her 40s and drives a silver minivan advised me I couldn’t be parked in front of the door and move my vehicle because they “ can’t have my vehicle in the front when they are opening AS A EMPLOYEE THAT WORKS THERE not a owner, the lady seemed very scared because of the color of my skin this is very bad business because she didn’t have any right to tell me to move because the whole Kroger parking lot is public property I could be parked there day and night until the police told me to leave.

Went into the branch to open a new account and change details of a second account. Jessie Ortiz was so pleasant and helpful. Excellent customer service!

The customer service is over phone for SunTrust is horrible, nothing to trust there

I have not had a local bank in years but when I started my business at the end of last year, I came here. WOW! Jessie Ortiz, the manager, gave me the best personalized service ever. Now, one year later I am even more pleased with the level of services from the bank itself and the team here makes me feel like family!

The tellers and employees here are amazing and the location is great but the new manager is horrible. She doesn't care about customer service. If it weren't for the other great employees at Suntrust i would have switched banks.

VERY RUDE CUSTOMER SERVICE AT THIS LOCATION, CAME IN RIGHT AT 5:50 THIS PAST FRIDAY AND THE TELLER ACTED LIKE IT WAS A HUGE INCONVENIENCE FOR HER TO ADDRESS THE PROBLEM I WAS HAVING WITH MY ACCOUNT, DEMANDED LOUDLY FOR HER COWORKER TO LOCK THE DOORS AS SOON AS I CAME IN HAD AN ATTITUDE WITH ME AND WAS ROLLING HER EYES, WHEN I TOLD HER I WOULD BE REPORTING HER SHE LAUGHED IT OFF AND RUDELY REPLIED THE HOURS THE MANAGER WOULD BE IN THE NEXT MORNING,IM VERY OFFENDED AND WILL NOT EVER GO BACK TO THIS LOCATION AGAIN! LADY IF YOU DONT LIKE YOUR JOB GET A NEW ONE DONT TAKE IT OUT ON YOUR CUSTOMERS!

Excellent Customer service. Everyone at this location is so helpful and nice.

My experiences have been the Staff go above and beyond expectations. Very friendly service!

Says they are open till 1. Drove all the way here and closed.