Truist W Lake Mary Blvd, Lake Mary

Blonde heavy set woman with gold eye shadow that is a teller at the lake mary branch was extremely rude and refused to help me. Went to cash a check that I received, she LITERALLY glanced at it and told me to leave and that i needed to wait 24 hrs because the check that was dated that same day was "ready" yet.... was completely confused by her stupid reasoning. went to a different Truist bank and was able to cash my check without any issues. she clearly just didnt want to do her job no wonder they have so many bad reviews at this location. Truist start by getting rid of the rotten apple. THE BLONDE LADY WITH GOLD EYESHADOW.

Ever since the merge I have not been satisfied with the service. Being told to fill out my own slip because the teller "was busy so you fill it out. Unless you want to wait a long time". Is unacceptable to me. It's a bank on the Friday before a long holiday.

I have been banking with SunTrust for over 15 years and I have never been treated so poorly. I went in and asked for 40 quarter wrappers. The Teller then proceeded to tell me she would not give me that many. So I asked for however many she could. She brought me 5 and proceeded to correct me, saying they are called coin wrappers. I asked why I couldn't have a few more and she didn't answer just told me to go to Dollar Tree. I am so disappointed. She had the power to help me but choose not to. People like her shouldn't be in customer service.

Huge wait, asked if there was a sign in, they claimed they were keeping track. Complete free for all. At least I was there to close out my accounts and went have to do this again. Perfect illustration of why brick and mortar banks are obsolete.

NOTICE TO ANYONE BANKING WITH THE FOLLOWING BANK: Suntrust/BBT/Trust is refusing to close my account. I have done everything they asked by withdrawing my funds, waiting 24 hours, etc. NOW they are telling me they will not close my account until tomorrow and they will charge me a service fee first before closing the account. Really! Never have I EVER had this happen before. Been with this bank for multiple years but switched to Chase due to this bank sending a card for my account to someone else (I haven’t moved since opening the account so how did this happen?!), refusing to deposit same day cash transfers, locking me out of my account, etc. Now I could understand if I was making bad transactions but this is NOT the case. Same money in/out each month. Definitely DO NOT go to the Lake Mary branch! The list of BS is way to much to list, from the staff all they way to the managers don’t know anything. They must just hire anyone off the street. Be careful banking here and watch your account like a hulk!

Saturday morning December11, 2021 Commercial lane sitting for 20 minutes with no movement. Can in front of me and car behind me and can't get out.Absolutely the slowest bank I've ever seen..Ever!!!!!! Works can not tell you the anger. Disappointment am iam feeling right now.. I called the bank but they will not pick up the phone. What bad service here.... the worst ever... Chuck ...

We opened 4 new accounts today and Cesar was amazing! He's the ultimate professional! Thorough, precise, and the entire transaction was smooth and seamless! We look forward to a great banking relationship!

Suntrust has dropped the ball way to often for me. I’ve had continuing issues cashing a suntrust check from my work, however after how nice some of the staff was I decided to open a small business checking for my new small business..... it took over 3 weeks to get a debit card. Why? No idea. I didn’t get one sent to me till I called, 3 times till I got to actually speak to someone without being transferred to the “branch manager” His name is Cesar, he got the card out to me in about another weeks time frame. After that I thought my experience would get better. Well I was WRONG. I’ve closed that account with out actually using it, since I went today (07/12/2019) and stood at the teller for over an hour in total, just to cash a check cut from suntrust to me from my employer of almost 4 years. Oh I should mention the staff knows who I am from multiple issues in the past. It started by the teller calling the WRONG number the first time around, and when he called the correct number first, well when they went to get in touch with the person the teller spoke to the first time (that he was not supposed to call first) they didn’t answer. Because they are busy. So, after an HOUR of my time being waisted, I had to leave with my check and no cash. I’m so happy I didn’t switch my personal to sun trust, because while I may have to wait 5 days for them to release funds to my account, at least the competency has been there for the last 6 years I’ve been with Bank Of America.... I can not believe this branch continues to function with me always having an issue walking into that bank. If I want to cash my check, I guess amscot will be there for me!

The mortgage loan office Amy D. is the absolutely worst mortgage person I've ever dealt with. She is highly unorganized, will lose files request them again and blame you for not getting things done in time and will find ways to delay closing, she'll offer you the worst terms and rates first and will try to make you feel little or undereducated if you try to shop for rates or ask her for other options. At closing we never heard from her, after closing we never heard from her, the entire process felt like getting bullied by a non-professional who doesn't need your business but expects your business. I would look to other banks in the area and avoid Amy at all costs, if suntrust is the only bank that will write the mortgage for your property then find another lender in the company that will treat you with care, dignity and respect, she's hot headed and a pain to deal with every step of the way

There a HORRIBLE bank my bank account was in a positive balance them they took two overdraft fees for NO reason . and when I ask to get refunded "we don't do that"then when I first started banking with them they put a hold on my check for 2 weeks originally said the check was voided but clearly it wasn't then after going to the bank and calling 5 more times it was held because of the amount . I could even pay bills and they didn't care!then they sent me my card without a pin number so I couldn't activate my card for a whole WEEK .I've only been banking with them less than a year and have had several issues . I wouldn't refer anyone to this bank !