Addition Financial Primera Blvd, Lake Mary

Tangie was very professsional. She made the suggestions in order to solve my problem. She was very patient as well. Thank you so much.

Advisor was Great!!!! Her patience, and advice help me to learn how to use the website!!! She was very kind!!!

Joel Martinez is very friendly and have an excellent customer service

Morgan Burns was very helpful and provide me the information I needed in a promptly and professional. She was able to answer all my questions and provided all of the information. She even provide a follow up phone ext should I have any questions.

Tangie was extremely patient and helpful. She was pleasant and made me feel that she wasn't going to stop trying to help me fix my issue. An absolute asset to Addition Financial.

Deplorable customer service and the supervisor Juan in Lakemary is just as unprofessional as the reps that report to him. I literally hate this bank. How does a customer experience so much unprofessionalism while trying to make payments in advance. Every time I tried to resolve the issue and ask to speak with a member of management, I’m placed on hold and somehow I get disconnected. Note, no call back at all. This has to be intentional because it’s happen more than once. Never been late on my auto loan but I continue to get lack Lester service. I have to refinance my auto loan with a better bank. This company doesn’t value customers. To date I been told a supervisor or a member of management will contact me. Maybe they meant 2020! Awful service. Update as of 11/5/19 at 4:00pm EST. Juan, called and advised me that he had no idea why the payments did not processed. Said that he will process again. Not even 6 hours later, I received a call for Addition collections department about my late payment. What late payment? I never been late. No one is taking any accountability. Cannot reach upper management at all. It’s time for me to refinance my loan and take my business to a better financial institution. Mind boggling to say the least.

Jose Zavala was very helpful and knowledgeable. My daughter and I came in to set up a checking account, debit card and credit card. Jose made it easy and we left very satisfied. Thank you Jose!

Renee was there every step of the way with my online application...looking forward to a great experience going forward

I’ve been a member for over two years, always happy with the customer service I receive, but today was exceptional! I would like to thank Heidi for being knowledgeable and my personalized experience! 10/10 recommended

Monica explained everything clearly and was very efficient and friendly.