Truist Alps Rd, Athens

All I wanted to do was apply for an automobile loan. I had to reschedule my appointment 3 different times and after waiting 30 minutes each time I was still never seen by a banker. I'm starting to hate this location. Either do your business online or go to another branch, these people don't care about wasting your time!!

Horrible customer service. I could not even get a banker to speak with. Girl had a terrible attitude and instead of being helpful was off putting and her distasteful comments where anything but helpful. Don't trust Truist is the lesson of the day. I will instead bank with people who are friendly and helpful instead of being greeted with a frown by someone who clearly is not happy to be at work nor happy to help a customer.

Don't bank with this company they steal money from your account and you can't trust that your money will be secure! I have had several issues with this bank I have been charged 36$ overdraft fees for no reason I have online banking so I check my account to make sure of what my balance is to avoid that .they are a scam an not organized at all when it comes to their policies!!!

Just spent almost an hour in the drive through. They were closed to inside business so had no other option. Can’t put 100% blame on the short sided staff. Some folks ahead of me weren’t prepared with their banking so they had to get a pen and fill out their deposit slips. Please people be prepared we you go to the drive through and for gods sakes Sun Trust get your act together.

Drove all around town and none of the branches are open for help. Only drive thru is available. What happens if you actually need help with an account.

Been sitting at the drive thru for over 30 minutes and sill waiting. Never had this issue with Bank of America, or the branch on Gaines School Rd. Finally get done with drive thru.. total time...40 minutes. Smh.

They outta control at this suntrust lol. I walked in and wanted to do a cash advance with my card simple. They banker said they can’t with debit so I said okay I will use credit. She literally said no and gave me some bs excuse, even though, I have done this plenty of times. What she was saying literally did not make sense. Maybe it was bc it was around the time they close? I have no idea why she refused to do her job. So I went to the Bank of America down the street, which was much more simple and pleasant experience.

Worst bank ever! They deposited a check into my account then turn around and charged me a fee because the check was outdated and the company wouldn't pay then blamed me for something they should have caught. Suntrust - home of many fees and overpriced money orders.

Great branch. Friendly people, old design to the building.