Robins Financial Credit Union Atlanta Hwy, Athens

I’ve been banking with Robin’s since 2018. They were the 2nd bank to give me a chance after I messed up my credit and until now I thought they did me a favor. I took a 16% interest with them AFTER paying off my first car note through my previous bank with NO late payment history. They told me when I did after a year re finance and it will go down. On March 23, 2022 (same time my car payment is due) I walked into robin’s and spoke with Jerrell Echols. He runs my credit and tells me 12%! He says but wait until April 1st and I will get you a much lower rate. April 1st rolls around and I reach back out he said then 13.9% (2 weeks later because it takes him 2 days to respond to anything) I said that’s not what you told me March 23 and you had me wait until the 1st now it’s 2 weeks later and the rate is higher?!? I’m so confused by this he says ok I can honor the 12 let me get it approved. I have messaged and hounded him about these papers he kept telling me tomorrow tomorrow tomorrow.. this morning (April 27th 2022) he says (after 2 more days of silence) my underwriter said you have to make your account current in order to write it. Not sure why they didn’t consider the fact that this process started several weeks ago but regardless. At 2pm this afternoon I walked into Peachstate financial credit Union and by 4pm they had me at half the interest rate robins was offering me. Robins gave me the Worst experience I’ve had in a long time trying to get a loan taken care of and the last thing I wanted to do was take a hit on my perfect payment history because someone wasn’t doing there job. At first I was understanding but after a few weeks I felt I was being overlooked and pushed to the side. Closing my checking accounts next.. UPDATE: today they have deducted money from my account with out my permission to pay a payment on the same car I just re financed yesterday. Pretty sure it is illegal to withdraw money and apply to an account that is now closed…

First of all had a account for many years had to go to regions bank to get loan. The people at the Athens and call center for not helpful at all plus . Tried to get something verified to use Apple Pay can only be done at there office or email. No 24 hour banking except automated system. They also to me could care less if you bank with them or not. So if you call after 5 pm on weekday you are on your own

I have been a Robins customer for many, many years and highly recommend this bank. The customer service is exceptional whether you contact the bank online, via phone, or in person. In addition, the online banking platform is easy to navigate and to access. Robins simply provides a great overall banking experience year after year.

We have been with Robins for over 10 years, and have loved the service we have received. They have helped us with not only our regular checking and savings account, but auto loan financing as well. I could not recommend them more, especially compared to the other big name banks.

Poor Saturday service. Was in line for 10 minutes and refused service because of operation hours.

I gave BOA the slip and I'M SO GLAD I DID! The service is outstanding. I feel like a person, not an alger rhythm. Because they treat me like one! Also the fees are less expensive! It's a win-win kinda bank!

Customer Service is horrible!!!! I opened a business account on June 23 and still have not received a check card(July 17). The branch told me to go home and to see if it was in the mail. Today is the 15th business day!!!!! I still don't have it!!!!! Now they want to charge me a extra $60 to have it expedited, or wait another 7 to 10 days to maybe receive a card.

I just want to say thank you to Ashley and the other sweet new teller at this location. You both were so helpful and so great for keeping a smile on your face the whole time. The staff here has always been so good to me no matter what. Thank you!

What a awesome experience for refinancing my current loan !!!!! Paul was amazing and it was so easy!!!!!! Thank you as well to Ashely Bailey !!! Y’all are awesome!!!!!

Horrible bank! Horrible customer service! Don't trust your hard earned money to this bank!