Truist Broyles Dr, Johnson City

EVERYONE BE AWARE OF INTERNAL THEFT at BBT/Truist 203 Broyles Drive in Johnson City, TN. I recently had a teller steal a $100 bill on a deposit at that location. After an “internal investigation” a representative/manager from BBT/Truist told me they never “received the cash,” and basically called me a liar.

I have given it a year thinking 2020 was the reason for their rude attitude. Nope it is just how they treat people.

I love the Bank and they are very adiment about security and have done so well helping and not penalizing customers during this time of uncertainty

We have banked with BB&T for 12+ years. However finally fed up with the way the bank has changed over the years. We will be closing our account this week. Our accounts at ECU have never had any of the issues BB&T does. They will be getting all of our business now.

Absolutely the best and top notch bank one could have. The employees particularly Carl, Kimberly and Andrea go above and beyond with helping their clients. This a bank th as t makes you feel like a family and not just a client.

Super friendly! We worked with Kimberly and she was more than helpful. She made it super easy for us to do what we went in there for and didn't once make us feel inconvenient. Wonderful service.

I'm a business owner and I received 3 different checks from 3 different customers all BB&T checks I went to the bank to cash them and I was told they need to speak to the customer that wrote these checks so the teller at bank calls the customer's that wrote the checks 3 different customers was called and the teller spoke to them thin teller tells me we can't cash any of these checks we need to talk to the customer's sons or daughters I said there not on there account none of the sons or daughters the teller tells me these people are real old and she treated me like I had robbed these old people 1 check was for 250 dollars 1 check was 1550 dollars and one check was 1800 dollars this bank want make it much longer everyone that's had bad experiences with this bank please leave a review so others will know not to bank with them I just wanted to tell everyone how I was treated I seen white powder hanging out of the tellers noise she was on some kind of drugs I could tell she was messed up on something and she really treated me like I was a peace of trash that she was going to run over me and not cash my checks thin I called every phone number that I could find online and was trying to talk to corporate offices and still 5 hours later can't get a real person on the phone please save your self the headache and tell everyone u speak to about how there being crooked I cash checks every day at different banks and never seen anything like this they shore like taking people money but they don't want to let it go Kim westgate was the teller people st Johnson city Tennessee BB&T bank and now I see why they have a 3 star rating on Google

My debit card number was used fraudulently to purchase almost $1,200 in goods from Ashley Furniture and Walmart, and was being delivered to an address in Georgia. This bank didn't flag the charges, didn't contact me so I could tell them to stop payment, and wouldn't put the money back in my account while they conducted a fraud investigation. I didn't get my money back for OVER 10 days! I finally got it back on the 11th day, but I've never had a bank first let the charges go through, and secondly hold onto my money for that long. I know for a fact that the money was refunded back to the bank from the retailers within 3 days, yet BB&T left me with barely $150 in my account for 11 days. This "bank" SUCKS! Many of their practices are completely different from real banks, and the manager of this particular branch must have received his training via mail order, because his solution was "Well this wouldn't happen if they had stolen your credit card number instead of your debit card. Would you like us to sign you up for a credit card?". No, idiot, I want my FDIC and VISA insured money back in my account!

Since Truist has taken over BB&T,customer service is the absolute worst.Subpar to say the least.The reps. are clueless and your issue goes unresolved.It's one thing after another with this socalled bank.

If I could give zero stars i would website sais open on Sat drove all the way up there and were closed, you would think it being a bank they would have enough sense to update website was a wasted trip