Truist Emerald Coast Pkwy, Destin

Called in today and was told that we cannot assist you and you will have to call the 800 number for help. What kind of customer care representative tells an active customer with multiple accounts that they cannot assist them because I’m not there face to face with them. Thank you for making my decision to take my current and future business elsewhere Amber!

I’m move all of banking to Regions ever since the announcement of Suntrust selling the services have gone down hill!!

I just wanted to give a profound thank you to Jacqueline and Natalie for helping me. I am with USAA and I needed to break some cash last minute before heading overseas. No other bank in town was willing to assist me. They helped to give me a contact at their Gulf Breeze location so that I could complete my transaction. Thank you for seeing the human side of things. You guys are amazing.

I found this group of bank representatives to be very helpful, engaged and professional. We are moving several of our accounts to this branch due to the service we receive from them.

WORST SERVICE EVER! TAKES FOREVER TO DEPOSIT CHECKS. I HAD OPENED ACCOUNT TO BUY STUFF OFF INTERNET IN CASE IT GOT HACKED. TIRED OF WAITING TO DEPOSIT CHECKS I DECIDED I WOULD CLOSE ACCOUNT. BUT NOBODY EVER THERE TO DO IT. SO I STOPPED DEPOSITING AND WAS JUST GOING TO DEPLETE CASH. FINALY THE CARD STOPPED WORKING. 10 DAYS LATER GOT OVERDRAFT NOTICE FOR $375.00 IN FEES. WENT IN TO LOCATION MANAGER SAID THERE WAS NOTHING HE COULD DO AND FOR ME TO WAIT FOR COLLECTION DEPT TO CALL ME. THEY NEVER CALLED SO I CALLED CUSTOMER SERVICE THEY SAID THEY DONT HAVE A COLLECTION DEPT, SO I ASKED FOR A COMPLAINT DEPT AND THEY DIDENT HAVE THAT EITHER, BUT WOULD TAKE DOWN A COMPLAINT AND GET IT TO SOMEBODY, THIS IS AFTER 1HR ON PHONE COMPLANING THEY ASKED WHAT THE COMPLAINT WAS. I GAVE UP THEY ABSOUTLY SUCK! DONT LET THEM HANDLE YOUR MONEY.

I USE THIS BRANCH OF SUNTRUST WEEKLY. I LOVE THE FRIENDLY GROUP OF PEOPLE WHO ARE ALWAYS AVAILABLE TO ASSIST ME IN ANY OF MY NEEDS.

This place is unmantained and has nobody with any skill set

This bank is ran by a bunch of idiots.